Service Officer

The Courts Service are recruiting Service Officers for the Kilkenny area to join our team.

Service Officers provide support to the judiciary, staff and members of the public who attend Kilkenny Court Office.

Key Responsibilities

Duties carried out by Service Officers include, but not limited to:

• Facilitate the smooth running of reception areas - the Service Officer will be required to carry out reception desk duties that involve dealing with queries and deliveries from colleagues and visitors, both in person and by telephone, in a prompt and courteous manner.
• Be part of the customer service for the courts service as often you are the first interaction the public will have with the Courts Service.
• Collection, sorting and delivery of internal and external mail to include letters, parcels, newspapers, periodicals, etc.
• Key-holder duties including opening and locking of office/courtrooms in the morning/evening/throughout the day, attending to alarm call-outs*
• Covering of duties within Kilkenny Court Office to include opening and closing of building if requested to do so.
• Monitoring repairs and similar issues and liaising with relevant contractors.
• Maintain log of attendees/contractors in building.
• Assist with maintaining our buildings including the raising of relevant tickets, where appropriate, to ensure issues are identified and resolved.
• Be familiar with functions and business of the Courts Service.
• Wear a uniform if supplied and to always maintain a clean and tidy appearance.
• Management of deliveries of goods/supplies.
• Perform such other duties as may be directed by the Combined Office Manager as appropriate.
• Be part of the fire evacuation team, to perform weekly fire alarm testing if required and assist in the event of a fire with the evacuation procedures
• Performing Court Assistant duties, including but not limited to: directing court users to their designated seats, ensuring fire exits remain clear and unblocked,
• Assisting in security incidents by coordinating with court Gardaí, including contacting them directly if the registrar is unavailable.
• Working closely with Combined Office Manager to identify and support any court users who may be disruptive, ensuring their concerns are addressed appropriately while maintaining a respectful and smooth court environment for all participants

Given the nature of the role, the candidate must be capable of physical work (manual handling is a requirement and suitable training will be provided) as movement of office machinery, furniture and equipment is required.

Essential Requirements

• Leaving Certificate or equivalent.
• Possess a good standard of English, both spoken and written.
• Experience of working in a team.
• Experience of dealing with the public.
• Satisfactory character references.
• Adherence to relevant health and safety measures and protocols.
• Flexibility is a key element of the role and Services Officers may be assigned at any given time to perform general duties, depending on the operational requirements of Kilkenny Court Office.

Desirable

• Computer Skills to ECDL or similar level.
• Previous experience as a Services Officer or in a similar role.
• Experience of dealing with the public.
• Post room experience.
• Flexibility regarding overtime would also be an advantage.

Application

Application should be made by logging into the advertisement link and uploading your cv and completing a cover letter.

The cover letter is on the system with 400 maximum words allowed. You should outline how you meet the required skills and behaviours of the role.

The closing date is 12noon on 14 July 2025. Applications received after the closing date and time will not be accepted.