Facilities Manager

Key Result Areas: Outsourced Contract Management:

• Lead the day-to-day management of outsourced facilities service providers (e.g. cleaning, maintenance,

waste management, grounds maintenance).

• Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
• Conduct regular performance reviews and audits of suppliers.

Estate Management:

• Maintain oversight of all buildings and grounds across the group’s estate, ensuring they are fit for

purpose, safe, and compliant.

• Plan and coordinate repairs, refurbishments, and minor capital works.

Compliance and Health and Safety:

• Ensure all nursing home/care center sites comply with relevant health and safety, fire safety, and

environmental regulations.

• Maintain records of statutory inspections and certifications (e.g. gas safety, electrical testing, fire risk

assessments). Budget and Reporting:

• Manage the facilities management budget, ensuring cost-effective service delivery.
• Prepare reports for senior management on performance, risks, compliance, and improvement

initiatives. Strategic Planning:

• Contribute to long-term estates strategy, advising on asset lifecycle planning, sustainability, and

regulatory trends.

• Identify opportunities for service improvement and innovation.

Qualifications and Experience:

• Third Level qualification in Facilities Management/Engineering/Health and Safety or Building Services.
• Minimum 3 years post graduate experience in Fire, Health and Safety
• Proven experience in a facilities management role with responsibility for multiple sites.
• Experience managing outsourced or contracted FM services.
• Strong understanding of compliance in a healthcare or regulated environment (e.g. CQC, HSE).
• IOSH or NEBOSH certification.
• Knowledge of PPM (planned preventative maintenance) and CAFM systems.
• Experience within a healthcare, nursing, or residential care environment.
• Recognised FM qualification (e.g. IWFM Level 4+).
• Project management experience.

Skills and Competencies:

• Excellent organisational and contract management skills.

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