Senior Service Delivery Manager

Job Description:

Role – Principal Consultant (Service Delivery Manager)

Technology – Managed Support services for Apps, Infra, Cyber-Sec, Service desk and End user compute; ITIL, SIAM

Location – Cork, Ireland

In the role of Service Delivery Manager, you will be responsible for

• Program management of Managed Support services for Apps, Infra, Cyber-Sec, Service desk and End user compute
• Drive Governance, Customer Delight, Continuous service improvement, Innovation and ITIL process improvements for client
• Take end-to-end bottom-line responsibility of the support program managing SLAs, managing client sponsors and stakeholders of the program
• Working with Head of IT and his direct reportees in driving stated outcomes
• Identify and Mitigate Project risks
• Team management and team building

Required:

• 15+ years of relevant experience in managing support program
• Experience of managing senior stakeholders (Directors, Senior Directors in client organization)
• Excellent team management abilities
• Experience in Retail, CPG industry is an added advantage
• Knowledge of ITIL and SIAM is an added advantage

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Why Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.