Front Office Assistant

Front Office Crew Member Pre-Opening Team Moxy Dublin Docklands by Marriott Location: East Wharf, East Wall, Dublin 3 Be the face of the fun. Moxy Dublin Docklands is getting ready to open its doors, and were looking for a Front Office Crew Member whos ready to bring the energy, the charm, and the cheeky welcome that defines the Moxy experience. As part of our pre-opening team, youll help shape the guest journey from the very first 'hello.' What Youll Do

• Deliver a warm, playful welcome to every guest.
• Handle check-ins, check-outs, and room assignments with efficiency and flair.
• Be the local expertoffering recommendations, directions, and insider tips.
• Manage guest requests and resolve issues with confidence and creativity.
• Support the setup and launch of front office systems and procedures.
• Promote the Marriott Bonvoy program and ensure members feel recognized.
• Keep the lobby and front desk area buzzing, tidy, and on-brand.

Health & Safety Responsibilities

• Ensure front office operations comply with health, safety, and hygiene standards.
• Report and document any incidents or hazards promptly.
• Support emergency procedures and ensure guests feel safe and informed.

Customer Care Focus

• Deliver exceptional guest service with warmth, empathy, and efficiency.
• Handle guest feedback and complaints with professionalism and a solution-oriented mindset.
• Anticipate guest needs and go the extra mile to create memorable experiences.
• Champion the Moxy brand personalityfun, spirited, and always guest-focused.

SOP Compliance & Review

• Follow and maintain Standard Operating Procedures (SOPs) for front office operations.
• Ensure all team members are trained on current SOPs and updates are communicated effectively.
• Identify opportunities to improve efficiency and guest satisfaction.

Brand Standards & Flexibility

• Uphold Marriott and Moxy brand standards in every guest interaction.
• Demonstrate flexibility in duties, supporting other departments when needed.
• Embrace the dynamic nature of a pre-opening environment with energy and enthusiasm.

Communication

• Maintain clear and timely communication with all departments to ensure smooth operations.
• Document and escalate any incidents, guest feedback, or operational issues as needed.
• Foster a culture of open communication and teamwork across shifts.

What You Bring

• A natural flair for hospitality and human connection.
• A cool head under pressure and a love for multitasking.
• A curious, can-do attitude and a team-first mindset.
• Previous front desk or customer service experience is a plus.
• Familiarity with Opera or similar hotel systems is a bonus.
• A self-sufficient mindsetyoure confident making decisions and leading your shift.

Why Join Us?

• Be part of an exciting pre-opening team shaping the hotels personality.
• Access to Marriotts global training and career development programs.
• Work in a design-led, high-energy environment where individuality is celebrated.
• Enjoy staff discounts, recognition programs, and more.

Moxy isnt just a place to stayits a place to play. Ready to check in?