Service Delivery Manager

Red Chair Recruitment is hiring a Service Delivery Manager on behalf of our client to lead B2B broadband and VOIP installations. This role suits a hands-on individual with strong ICT skills and a track record in service delivery, project coordination, and customer support.

Key Responsibilities

• Oversee end-to-end delivery of B2B broadband and VOIP installations.
• Coordinate with internal teams to ensure timely, professional service.
• Configure routers, VOIP handsets, and cloud PBX systems.
• Act as the main contact for clients during onboarding and installation.
• Attend on-site client meetings as needed.
• Monitor project timelines, manage risks, and resolve issues.
• Improve processes and manage hardware procurement and inventory.

Requirements

• Excellent organisational and communication skills.
• ICT or telecoms experience preferred but not essential.
• Proven ability to manage projects and collaborate across teams.
• Strong problem-solving mindset with a customer-focused approach.