Technical Support Associate - Norway

Technical Support Associate – Norwegian Speaker | Galway City | Hybrid Our client, a globally leading company in medical technology and healthcare, is seeking a motivated Technical Support Associate fluent in Norwegian to join their team in Galway, Ireland. This is a permanent full-time position based primarily on-site in Galway City, reporting directly to the EMEA/APAC Technical Support Team Lead. Your Responsibilities:

• Provide professional and friendly support by handling inbound customer calls and emails in Norwegian and English.
• Act as the first technical point of contact: analyze and resolve customer queries and complaints related to the assigned product portfolio.
• Document all customer interactions accurately according to internal standards.
• Clearly communicate investigation findings and solutions to customers via phone and written correspondence.
• Prioritize and manage customer inquiries in shared mailboxes according to company processes.
• Ensure timely response and resolution to meet individual, team, and company KPIs.
• Identify and suggest improvements to enhance the customer experience.
• Build and maintain product knowledge and share expertise within the team.

Your Profile:

• Completed education, certificate, or degree in a relevant field (e.g., science, biomedical, healthcare, nursing, engineering) is an advantage but not mandatory.
• Previous experience in a call center or customer-facing role is beneficial.
• Full professional fluency in Norwegian and English, both spoken and written.
• Ideally at least 1 year of experience in a medical/clinical environment or technical support role.
• Strong analytical skills, structured working method, and excellent problem-solving abilities.
• Experience handling complex customer issues and technical troubleshooting.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills, team player, and adaptable.
• Ability to prioritize tasks independently and take responsibility.

We Offer:

• Permanent contract with a globally successful MedTech company.
• Attractive salary package including social benefits.
• Modern and dynamic workplace located in the heart of Galway City.
• Hybrid work model: 1 day remote, 4 days on-site.
• Various professional training and development opportunities.
• 30 days annual leave.
• Friendly team with an open company culture.
• Start date flexible.

Interested? Even if you’re unsure if you meet every requirement, we encourage you to apply – we look forward to hearing from you!