Service Administrator - Level III

We are looking for a talented Service Administrator to join our team specializing in Service for our Service Operations Department in Dublin, Ireland.

In this role, you will make an impact in the following ways :

• Serving as the first point of contact for customers, delivering a professional and positive experience that strengthens customer relationships and enhances satisfaction.
• Building strong relationships with key customers by understanding their needs and providing timely, effective support.
• Assessing customer requirements accurately and gathering essential information to ensure service requests are handled efficiently.
• Creating and maintaining basic work orders within company systems, supporting smooth service delivery and operational accuracy.
• Providing customers with status updates on their service requests, ensuring clear communication and managing expectations effectively.
• Identifying opportunities to promote products and services, contributing to business growth and increased branch revenue.
• Collaborating with internal teams to ensure customer issues are resolved promptly and service standards are consistently met.
• Supporting branch performance by maintaining high levels of customer service, operational efficiency, and customer retention.
  
  

To be successful in this role you will need the following:

• Demonstrate strong leadership and coordination skills to effectively manage Service Technicians, ensuring customer expectations and branch objectives are consistently achieved.
• Monitor and improve team performance through regular KPI reviews, coaching, and development plans that address operational and performance gaps.
• Maintain a strong focus on process compliance by enforcing service procedures, conducting audits, and ensuring accurate warranty and service administration.
• Champion Health, Safety, and Environmental (HS&E) standards by ensuring compliance with company policies, risk assessments, PPE requirements, and safe working practices.
• Build strong customer relationships by providing technical support, acting as a trusted point of contact, and adapting to the needs of a diverse customer base while promoting a positive and inclusive team environment.
  
  

Education/ Experience

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• This position may require licensing for compliance with export controls or sanctions regulations.
  
  

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary €39040

Max Salary €58560

ReqID 2437835

Relocation Package No

100% On-Site No