Senior Data Analyst

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior Data Analyst, you are deeply curious about data and passionate about storytelling, with a strong ability to identify trends and patterns using modern analytics tools and methodologies. You are comfortable presenting analytics-driven insights to diverse audiences and tailoring messages based on technical aptitude. In this role, you will support top-line growth and retention metrics across DocuSign by improving data quality, driving internal adoption, and delivering high-impact analysis for Customer Success and Services. You will build clear, compelling data narratives that help executives understand opportunities and accelerate decision-making, while collaborating closely with Operations, Finance, and Field teams to translate data needs into actionable insights. This position is an individual contributor role reporting to the Director, Product Management. Responsibility

• Partner with Customer Success, Services, Sales, Finance and Product to define, track, and improve KPIs including GRR, NDR, BOR, adoption, CTA effectiveness, and services utilization
• Provide data-driven support for escalations, enhancement requests, and service optimization by quantifying impact and prioritizing interventions
• Analyze large-scale Customer Success, Renewals, and Services datasets using SQL, AI-assisted analytics tools
• Build predictive models to forecast renewals, identify churn risks, and optimize touchpoints across the customer lifecycle
• Develop executive-ready dashboards and visualizations to communicate customer health trends, revenue impact, and strategic opportunities
• Drive AI-enabled automation, self-service analytics, and data governance to improve efficiency, scalability, and insight quality
• Stay up-to-date with the latest industry trends, tools, and techniques in data analysis

Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic

• Bachelor's degree in a quantitative field such as Data Science, Statistics, Mathematics, or a related field
• 8+ years of experience as a Data Analyst, preferably in Finance

Preferred

• Knowledge in subscription business model
• Experience with ML modeling and forecasting
• Experience in Oracle ERP or CRM platforms
• Strong knowledge of Bookings, Revenue, ACV and other key finance metrics
• Strong analytical approach and a passion for extracting meaningful insights
• Proven expertise navigating Tableau, Salesforce and Snowflake
• Strong proficiency in SQL and experience working with large data sets
• Solid functional understanding of Finance
• Proven track record of supporting business-critical data and reporting at large SaaS companies

Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice