Arcadis require a Facilities Business Services Coordinator to coordinate and support the effective delivery and continuous improvement of Facilities Management and Business Services across a pharmaceutical environment. 12-month contract.
The role provides operational, administrative and governance support across key services, including GMP cleaning, DOC cleaning, pest control, gowning, spare parts and MRO stores, site storage, catering, security and other site services.
This is a hands-on coordination role requiring a proactive and practical approach. The successful candidate will be comfortable taking ownership of day-to-day requirements, engaging directly with service providers and following issues and actions through to completion.
Responsibilities
- Support the day-to-day coordination of Facilities and Business Services, including GMP cleaning, DOC cleaning, pest control, gowning, spare parts and MRO stores, storage management, catering, security and associated site services
- Coordinate third-party vendors and service providers, monitoring service delivery, following up on outstanding actions and ensuring agreed activities are completed effectively and on schedule
- Maintain service trackers, schedules, action logs, KPI information and governance records, following up with responsible owners to support timely completion
- Support GMP and compliance activities through effective document control, record management, action tracking and preparation of information for audits, inspections and service reviews
- Draft, update and maintain procedures, guidance documents, reports and other supporting documentation based on stakeholder input and business requirements
- Support spare parts and MRO stores activities, including inventory reporting, stock governance, storage requirements, cycle-count information and agreed improvement actions
- Assist with site storage management, including coordination of storage requirements, capacity information, housekeeping standards, documentation and implementation of agreed improvements
- Support oversight of GMP cleaning, DOC cleaning, gowning and pest-control services through performance reporting, issue and action tracking, and direct liaison with service providers and Facilities subject-matter experts
- Coordinate Facilities governance meetings, including schedules, agendas, meeting materials, minutes, action records and follow-up
- Collect, consolidate and report service-performance and KPI data, highlighting trends, recurring issues and opportunities for improvement
- Support routine service-provider reviews by coordinating performance information, stakeholder requirements and outstanding actions
- Support site events, visits and employee-engagement activities in conjunction with Catering, Security, Front of House and other Facilities service providers
- Participate in Facilities projects and continuous-improvement initiatives, helping to standardise processes, strengthen reporting and simplify administrative activities
- Build effective relationships with Operations, Quality, EHS, Procurement and other site functions, escalating significant service or compliance issues through the appropriate Facilities lead
- Take ownership of day-to-day operational issues within the scope of Business Services, working with the relevant stakeholders and vendors to drive actions through to resolution
Requirements
Essential
- Degree or diploma in Business, Facilities Management, Operations, Engineering, Administration or a related discipline, or equivalent relevant experience
- Experience in a business coordination, operations, Facilities or administrative support environment
- Previous experience working within a regulated or highly controlled environment, with an understanding of documentation, procedural compliance and record-keeping requirements
- Experience coordinating third-party vendors, contractors or service providers, including following up on actions and monitoring service delivery
- Strong organisational skills with the ability to coordinate multiple activities, deadlines and stakeholders
- Strong written and verbal communication skills
- Ability to draft clear, structured documentation based on stakeholder guidance, prompts and business requirements
- Competence in Microsoft 365, particularly Excel, PowerPoint, Teams and SharePoint
- Strong attention to detail and a structured approach to documentation, action management and reporting
- Proactive and hands-on approach, with the ability to take ownership of issues and follow actions through to completion
Preferred
- Experience within a pharmaceutical, biopharmaceutical, medical-device, GMP or similarly regulated manufacturing environment
- Exposure to Facilities services such as GMP cleaning, DOC cleaning, pest control, gowning, stores, spare parts or storage management
- Experience supporting service-performance reviews and managing multiple third-party service providers
- Experience with KPI reporting, continuous improvement or digital workflow tools
- Experience within procurement, supply chain or finance, for example purchase-to-pay, supplier management, budgeting or cost reconciliation
- Previous exposure to SAP or a comparable ERP/business management system would be advantageous
- Familiarity with electronic document-management systems
Key Competencies
- Operational coordination
- Vendor and service-provider management
- Customer and stakeholder focus
- Compliance and documentation discipline
- Planning and organisation
- Data analysis and reporting
- Problem solving and continuous improvement
- Ownership and ability to follow through
- Clear communication
- Collaboration and teamwork
- Proactive, hands-on approach
Why Join Arcadis? At Arcadis, we empower individuals to excel because your contributions matter. Taking a skills-based approach, we provide opportunities for you to shape your career, maximize your impact, and grow professionally. By joining us, you’ll engage in meaningful work that drives sustainable solutions for a better planet while leaving a lasting legacy.
Our Commitment to Equality, Diversity, and Inclusion
We are dedicated to creating an environment where everyone can thrive. Through our six ED&I workstreams—Age, Disability, Faith, Gender, LGBT+, and Race— we foster innovation by bringing together diverse perspectives. Together, we strive to improve quality of life while building a more inclusive future.