Service Management Analyst - Mark Looney Replacement

Want to make an impact? We offer that Due to continued growth, we are currently hiring a Service Management Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge. Are you intrigued? Do you want to learn more? A snapshot of your key responsibilities as Service Management Analyst would be:

• Review and assess Service Transition documentation submitted by project teams.
• Oversee and coordinate IT aspects of the Joiner-Mover-Leaver (JML) process.
• Design and maintain business process flows using Microsoft Visio.
• Perform administrative tasks in Active Directory and Azure AD.
• Build dashboards, run queries, and create insightful reports.
• Manage and resolve incidents and fulfilment requests through ServiceNow.
• Participate in and coordinate User Acceptance Testing (UAT).

Requirements:

• Proven experience in IT operations or service management roles
• Strong working knowledge of ServiceNow
• Familiarity with Active Directory and Azure AD administration
• Proficient in Microsoft Visio
• Experience with data reporting and dashboard creation
• Understanding of IT service transition and user lifecycle processes

Nice to Haves:

• Exposure to User Acceptance Testing (UAT)
• Experience in change enablement

So, are you ready to join our team? It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers. Opportunity type: Contract, Hybrid (Cork)