Customer Service Sales Agent

Job Title: Customer Service Sales Agent Job Type: Full-Time About UsOne of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service.As we are constantly expanding with over 22 stores nationwide, we're looking for anenthusiastic and self-motivated Customer Service Sales Agent to join our expanding e-commerce team and help drive revenue growth, enhance customer experience, and support our online presence. Key Responsibilities

• Customer Service: To provide excellent customer service and administrative support to ensure smooth day-to-day operations. This role involves handling customer inquiries, processing orders, maintaining records, and supporting internal teams with admin tasks.
• Customer Focused: Respond promptly and professionally to customer inquiries via phone, email, or webchat.
• Online Sales: Actively engage and follow up with online leads and convert inquiries into successful sales.
• Upsell & Add-On Opportunities: Maximize revenue by offering relevant add-on products and solutions during customer interactions, particularly during phone calls or online chats.
• Trouble Shooting: Resolve customer complaints or escalate them to the appropriate department.
• Logistics: Work closely with the logistics team to ensure all orders are dealt with in a timely manner and deliveries are on schedule.
• Sales: Monitor and report on sales performance, customer behaviour and feedback, and conversion metrics. Become part of the marketing team to provide insights and recommendations to improve strategies and sales.
• Product Knowledge: Maintain a high level of product/service knowledge to provide accurate information - training provided.

RoleAspects of the role will contain the following, mainly managed by core customer service but you should have some experience in the following:

• Problem solving - determine the quickest and most effective way to deal with customer queries to find the right solution for the customer.
• Assist customers with product information, order status, delivery scheduling, returns and warranty claims.
• Maintain accurate records of customer interactions in our CRM system.
• Process repair requests, service issues and any appropriate after sales follow up action and liase with customers and stores accordingly.
• Work closely with our team in supporting each other in all aspects of the job.
• Provide feedback to management on recurring issues or customer concerns to support continuous improvement.

The Person

• Must be an enthusiastic individual with a talent for selling, matched with a strong customer focus.
• At least two years experience in similar role.
• A proven record to convert calls into sales.
• Goal driven and results focused with a desire to be successful.
• A desire to develop and progress within an expanding company.
• Energetic and enthusiastic team player with excellent communication skills.
• A strong work ethic & positive attitude with results-driven mindset.
• Must have a passion to develop sales channels by driving sales via different medium, formulating promotions and identifying missing products to help fill goals.

Skills And Qualifications

• A strong understanding of selling in a digital environment.
• A history of continuous improvement within a similar role.
• Furniture experience would be a benefit but not essential.
• You will have strong IT skills and an excellent telephone manner.
• Able to use your own initiative, you will be hard working, conscientious with strong motivational skills.

WHY JOIN US: Look us up on Glassdoor- rated 4.6/5 read our reviews.

• Fun, fast paced & high energy work environment
• Culture of developing and promoting from within the company
• Our Generous staff discounts
• Our pension scheme
• Our Bonus Scheme
• Our Educational Support Scheme
• Our Discounted corporate rate health care
• Our free Employee Assistance Programme
• Our wellbeing initiatives like our Bike to work scheme
• Career Development Opportunities
• Continuous professional development with dedicated training resources
• Our wonderful employee discount card offering discounts on products and services nationwide.
• Our free flu vaccination.

#Jobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.