Job Title: Sales & Service Advisor
Location: Bray, Co. Wicklow, A98 KN77, Ireland (onsite)
Job Type: Contract 12 months
Salary: 15.87 Euros per hour
Hours: 37 per week
Your new Company
One of Ireland's largest financial institutions with over 180 locations nationwide de, who provide a diverse range of products and services in Banking, Financial and related services. Our vision is to be the best bank in every community. We pride ourselves on being customer focused and dynamic, driven by empowered people with a growth mindset, with our team members executing brilliantly every day for our customers. There is a current vacancy for a Sales & Service Advisor to be based in a busy branch in Bray.
Your new role
The Sales & Service Advisor plays a key role in the team to ensure delivery of exceptional customer service to customers every day.
Key accountabilities
- Responsibility for delivering excellent customer service to agreed service standards, working with customers to provide suitable everyday banking options based on their needs.
- Demonstrate an innovative approach to the role, always seeking out ways to make improvements or suggestions to create better solutions.
- Ability to demonstrate you can work effectively as part of the branch team
- Take personal accountability for your work and ensure to follow through on commitments to customers.
Key Competencies Required for this role:
- Evidence of excellent customer relationship skills with an ability to engage with our customers in a professional, solution focused manner
- Works collaboratively with key stakeholders across the Bank to achieve shared goals.
- Commitment to fulfilling customer's requests, resolves issues, and responds to customer's queries through multiple channels.
Key Capabilities
- Customer First: Builds strong customer relationships and delivering customer centric solutions.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
- Ensures Accountability: Holding self and others accountable to meet customer and team commitments. Admits mistakes and gains insight from experiences.
- Results focus: Commitment to achieving set goals by using initiative and maintaining a clear focus on desired outcomes.