We’re hiring on behalf of our client, a leading manufacturer in the medical device industry, for an experienced Field Services Engineer to join their on-site IT support team in Clonmel.
If you’re hands-on, customer-focused, and thrive in a fast-paced technical support role — we want to hear from you!
Contract: Full-Time Employment (FTE), 6-month probation period
Shift Pattern: Rotating days, afternoons & evenings (2 weeks days / 1 week afternoons / 1 week evenings, 16:30–01:00) + 1 OT Saturday per month (06:30–13:00, paid time and a half)
What You’ll Bring
- 3–4 years’ experience in IT infrastructure field support (hardware, software & OS troubleshooting)
- Hands-on experience with desktops, laptops, printers & peripherals
- Working knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN & RDP
- Desk-side support & PC break/fix skills, including basic Windows OS admin
- Experience with ticketing tools (ServiceNow, Remedy, etc.)
- Basic understanding of MDM systems (AirWatch, XenMobile, MobileIron)
- Basic understanding of VDI, SCCM/LANDesk/Altiris, Skype for Business & OneDrive
- Associate’s Degree in Electronics + CompTIA A+ certification (preferred)
- Ability to lift/move equipment up to 50lbs
- Strong customer service & communication skills
- Fluent in English and the local language
- Self-driven, reliable, and passionate about getting things right
- Comfortable traveling to local sites as needed
- Bonus: familiarity with Apple devices and apps