Job Scope
The Assistant Manager is responsible for assisting in the operations and sales performance of our stores and deputising for the Store Manager.
Key Responsibilities
- Deputise for the Store Manager as required.
- Support the day-to-day operations in the store, including sales, team members, customer experience, security, health safety, stock and resources management.
- Meet and exceed store targets and Key Performance Indicators (KPIs).
- Assist in managing cash, wage costs, budgets and systems administration as required (TMS, SAP, etc).
- Assist in driving excellent Visual Merchandising in store to engage, inspire and educate the consumer.
- Recruit, train, coach and manage team members in line with company policies, ensuring fairness and consistency to all.
- Absence management including back to work interviews.
- Take responsibility for specific areas of activity as assigned by the Store Manager.
- Ensure all team members are assigned to key service areas and have sufficient tasks to perform each day.
- Be security conscious, ensuring to follow company security guidelines aimed at deterring pilferage and protecting stock.
- Be conscious of Health Safety in store. Ensure all team members are fully trained and following company policies and procedures with regard to Health Safety.
- Deliver excellent store standards consistently in line with business expectations.
- Key holder and call out person in the event of alarm activation.
- Provide cover for other stores as required.
- Any other activities as required in order to ensure the successful operation of the store.
- 2/3 years retail management experience (dependent on store grade).
- Excellent interpersonal, communication, people management and leadership skills.
- Experience in Visual Merchandising desirable.
- Passionate about the delivery of an excellent customer experience with an understanding of how this drives sales and affects the bottom line
- Proficient IT knowledge including Excel, Email, SAP.
- 3rd Level Business/Retail Management Qualification beneficial but not essential.
- Employee in-store discount
- Learning Development (Online training platform, Next Gen Management programme, Education Assistance, Study Exam Leave)
- Service Awards
- Employee Assistance Programme
- Company Sick Pay Scheme/Maternity/Paternity Top Up commensurate with service length
- Employee Referral Programme
- Momentous Life-Events/Life Milestones acknowledgement
