Customer Service Associate

Start Date: 23rd February or 13th of March

Training: 6 weeks on-site, then hybrid working

Location: Little Island, Cork

Schedule: Full-time, rotational shift work Monday to Saturday

We’re looking for friendly, caring and pragmatic people to join our Customer Service team at laya healthcare. If you love helping others and want a role where every day brings something new, this could be the perfect fit for you.

As a Customer Service Associate, you’ll be the voice of laya healthcare, supporting our members with empathy and professionalism.

You’ll answer calls, resolve queries, manage payments, and make sure every interaction leaves our members feeling valued and supported. This is a fantastic opportunity to kickstart your career in healthcare or insurance, with full training and plenty of room to grow.

What You’ll Be Doing

• Chat with members over the phone and online, making sure they feel heard and cared for
• Help with policy questions, claims, and payment processing
• Solve problems and handle complaints with patience and understanding
• Share clear, accurate information about our products and services
• Work closely with your team to deliver the best possible experience for our members

What We’re Looking For

• Great communication skills and a genuine desire to help people
• Ability to stay calm and positive in a busy environment
• Problem-solving skills and attention to detail
• Adaptability and resilience – because no two days are the same!
• Previous customer service experience is helpful, but not essential

Why You’ll Love Working Here

We believe in creating a workplace where you can thrive – and we back that up with amazing benefits:

• Health insurance from day one
• €250 gym or club subsidy from day one
• Hybrid working options
• Performance-related pay
• Pension contributions
• 100% maternity and paternity pay after 12 months
• Wellbeing initiatives and so much more
• Career progression opportunities

If you’re ready to make a real difference and grow your career, apply today – we’d love to welcome you to the team!

Minimum Competency Code

This role falls under the Minimum Competency Code and is classified as regulated. The successful candidate must complete and maintain the required pre-employment and ongoing competency assessments, in accordance with industry standards and regulatory guidelines.