Customer Service Representative – Finnish Speaking Market

Role: Customer Service Representative – Finnish Speaking Market

Salary: up to €37K p/a DOE + late shift bonuses

Contract: 12-Month Fixed Term (Hybrid)

Work Hours: 4-Day Working Week (rotating shifts including some weekends and late evenings)

Primary Responsibilities

• Deliver exceptional assistance via chat and email, prioritizing first-contact resolution and high customer satisfaction.
• Efficiently handle a wide variety of account and player-related queries within set service timeframes.
• Take full responsibility for customer issues, ensuring they are resolved directly or escalated to the correct department.
• Maintain accurate and up-to-date customer records within internal databases and CRM systems.
• Keep the user community informed about the latest products, service features, and promotional offers.
• Assist in business growth through outbound sales campaigns (strictly no cold calling).
• Partner with various internal departments to support broader business goals.

Requirements

• Professional-level fluency in both English and Finnish is essential.
• Previous background in customer service (e.g., contact center, retail, or hospitality).
• Strong written communication skills with a focus on tone and clarity.
• A creative mindset for resolving complex customer challenges.
• High level of IT literacy and comfort navigating multiple software platforms simultaneously.
• A team-oriented mindset with the ability to thrive in a fast-paced, collaborative environment.
• A "can-do" approach with high energy and a drive for continuous improvement.