Customer Order & Fulfillment Specialist

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your impact As an integral part of the Fulfillment department, the Customer Order & Fulfilment Specialist plays a crucial role in ensuring delivery excellence within the Order Fulfilment lifecycle while providing top-tier customer experience. Reporting directly to the Fulfillment Manager, you will demonstrate autonomy, problem-solving skills, and initiative in executing accurate and timely order processing. Additionally, you'll provide support and assistance to our valued customers. You'll work independently to manage more complex tasks, find opportunities for process improvements, update documentation, and provide alternative solutions when needed. Throughout, your focus will remain on delivering exceptional service to our valued customers. What The Role Offers

• Demonstrate the ability to work autonomously, managing day-to-day tasks and resolving complex issues with minimal supervision.
• Provide exceptional customer service by addressing complex inquiries and concerns promptly and professionally, always ensuring customer satisfaction.
• Identify opportunities for process improvements within the Fulfilment duties, implement enhancements, and streamline workflows to increase efficiency and effectiveness.
• Take ownership of updating and maintaining comprehensive documentation of order processing activities and procedural guidelines.
• Actively participate in cross-training initiatives to expand knowledge and skills across different areas of the Order to Cash function.
• Handle more complicated order processing requests and escalations.

What You Need To Succeed

• Previous experience within Fulfilment or an Order to Cash and /or Customer Service environment preferred.
• Available to support increased workload and additional hours when required (e.g., month-end/quarter-end periods).
• Demonstrated customer service and soft skills with customer-facing experience preferred.
• Proficiency in MS Office is preferred.
• Working knowledge of SAP, Salesforce, and ServiceNow an asset.
• Detail and results-oriented, ability to work under pressure to meet tight timelines.
• Strong oral and written communication skills; Self-starter attitude with great teamwork abilities.
• Demonstrated ability to embrace change and willingness to learn best practices.
• Very strong organizational skills - attention to detail essential.

One Last Thing OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Joining the Fulfillment department means becoming part of an amazing team where your contributions make a real difference. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.