The Role / Location
The main function of this role is to support the Building Management of the premises, reporting to the Property & Facilities Management team at Savills. The candidate must be able to manage a fast-paced environment.
Strong planning and co-ordination skills are essential with management of various stakeholders at the building.
This will be a largely customer facing role being the first point of contact for the property at the main concierge desk.
Key Responsibilities
- Have a strong work ethic, pro-active attitude, keen desire to learn, and willingness to take ownership of projects.
- Providing access using the security and access control system.
- Acting as a first point of contact for tenants and visitors. Representing the tenants and Savills in a friendly, courteous, and professional manner
- Operating the main reception phone system and inbox, including responding to all queries promptly
- Organising meetings when requested
- Scheduling and communicating key dates and events onsite, liaising with the central management team to implement sustainable standards.
- Ensuring reception operations run smoothly with consideration to GDPR guidelines.
- Take care of the mail: receive, organize, and make it available to the tenants.
- Manage deliveries: receive, respect the rules of each company, and control access.
- Maintaining the administrative reception documents: organizing, filing, keeping them in order, and informing the manager if any documentation is irregular.
- Control the keys and access to the lockers available for the tenants.
- Managing the visitor management portal system & App
Skills, Knowledge and Experience
- Previous experience in a customer-facing role
- Ability to prioritise with good problem-solving and decision-making skills
- Strong communication and interpersonal skills
- Must have excellent IT skills and software experience
- Experience in working on multiple projects simultaneously
- Have strong self-management, organisation, and administration skills
- High attention to detail
- Strong team working skills
- Previous experience in a concierge role or the hospitality industry would be desirable.
- Ensure Continuous Improvement Process is an integral part of service delivery.
Savills Ireland is an equal opportunity employer.Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone’s talents and abilities and where diversity is positively promoted.