Jenifer Silva de Oliveira

Professional with 8 years of experience in administrative support, client service, legal operations, and quality management, with a background in both public and private sectors. I have developed strong skills in process organisation, documentation, case management, corporate support, and cross-functional communication — all highly transferable to administrative and office support roles. My career began at the São Paulo Juvenile Court, where I spent three years supporting case procedures, preparing documents, organising files, managing schedules, and assisting with administrative routines. Later, I worked at a Judicial Administration firm, supporting bankruptcy and restructuring processes and assisting lawyers and stakeholders. At Itaú Unibanco, one of the largest banks in Latin America, I expanded my experience across corporate customer service, legal operations, and the ombudsman/quality area. I worked with case analysis, documentation management, formal report preparation, risk mapping, and internal process improvements. After completing my professional cycle at the bank, I consolidated strong experience in quality, service, and administrative support. I hold a Bachelor’s Degree in Law and a Postgraduate Degree in Civil and Procedural Law.