Front of House

Company DescriptionWork with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description In the Front of House role, you are responsible for presenting an exceptional first impression of the company’s friendliness, professional service, and high standards. Being passionate for providing extraordinary service, you will be able to work positively in a fast- paced environment. You will offer immediate, prompt assistance from the very first moment that guests step in the office, and a warm and professional welcome to our guests. Role Responsibilities:Reception:

• Review meeting and visitor bookings daily, and ensure that requested facilities (room layouts, hospitality, additional facilities) are arranged.
• Pre-register visitors into the office systems, to enhance the sign in experience, and as applicable send pre-arrival information.
• Provide a welcome on arrival for all visitors as soon as they step into the office, sign visitors in (and out) of the office and provide health and safety induction.
• Manage the access control system, issuing keys or passes for contractors and visitors, ensuring access is only provided to authorised personnel and report any intruders immediately.
• Communicate visitor and guest arrivals to the relevant people promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner.
• Book hospitality lunches and refreshments. Take delivery and store appropriately before use.
• Make the front of house the first point of call for all guest questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc.
• Handle incoming and outgoing mail and courier services. Arrange collection of out-going post.
• Maintain the franking equipment and online postage service account.

Call Management: The Call Management Coordinator is responsible for handling all incoming for the Republic of Ireland offices, ensuring efficient communication and excellent customer service. This role supports internal teams and external stakeholders by managing call flow, routing inquiries, and maintaining accurate records.

• Answer and direct incoming calls promptly and professionally.
• Manage call queues and ensure timely response to inquiries.
• Route calls to appropriate departments or personnel.
• Maintain accurate call logs and update contact databases.
• Provide basic information to callers and escalate complex queries as needed.

Office Management:

• Maintain a tidy reception and lounge area ensuring that refreshment facilities are replenished and everywhere is clean and tidy.
• Carry out regular room checks to ensure correct set up and readiness for guest use, replenishing consumables as required. Check that all AV equipment is working and report any unresolved issues to Facilities Management. Ensure that AV instruction guides are in the room and available to users.
• Maintain an organised and tidy work area, which includes the desk, meeting rooms, client cloakroom and back office.
• Report technical faults and maintenance issues via the correct reporting process and ensure prompt close out.
• Ensure booked authorised Contractors have access to the building as required and refer unexpected Contractors to Office Manager prior to admitting.
• Events Management - assist the team with preparation for special meetings and events.

Systems:

• Maintain external meeting room schedules using appropriate AECOM Office booking tool and manage any conflicts professionally.
• Be the local contact for managing and maintaining the Office Sign In system for visitors.
• Have a strong knowledge of our travel booking systems, office booking systems and purchasing systems to support others with bookings and purchases.

Safety Training (training to be provided as required)

• Desirable to hold First Aider and Fire Marshal training, and act in these roles as required.
• Hold level 1 (or 2 if relevant to location) food hygiene certificate and ensure food hygiene processes are applied in kitchen and food service areas.

QualificationsKey Skills:

• Display good interpersonal, verbal and written communication skills and organisational skills.
• A proven ability to work as part of a team.
• Previous experience in a similar role is desired.
• Proficient in use of Microsoft Word, Excel, Outlook.

Training and qualifications (to be provided if required)

• First Aid at Work qualification, or equivalent
• Level 1 (or 2 if relevant) food hygiene and safety qualification, or equivalent
• AECOM Fire Marshal training
• AECOM lone worker training

Additional InformationAbout AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodations@aecom.com if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines. ReqID: J10140565 Business Line: Geography OH Business Group: DCS Strategic Business Unit: Europe & India Career Area: Administration Work Location Model: On-Site