Our client is a multinational and multicultural company which provides great career progression opportunities to the right person.
Job Function:
- Deliver ‘Excellence every day’ to customers
- Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within the Business Portfolio.
Key Responsibilities
Service & Commissioning:
- Provide a complete level of service to all customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all equipment and applications within the Business Portfolio.
- To deliver “Service Excellence" and always ensure customer satisfaction.
- Maintain all records and appropriate paperwork.
- Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
- Participate in the On-Call Engineer Rota.
- Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
- Provide onsite briefings, tours, induction / training to customers and to colleagues.
- Comply with departmental changes improving operations of the Service Department.
- Provide telephone support as and when required.
- Review technical documentation and write technical reports accurately in English.
- Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.
Health & Safety:
- Adhere to safety and health regulations and obligations.
- Ensure that all equipment and products are left in a safe manner.
- Adhere to site rules and participate in site inductions as and when required.
- Always represent the Company professionally on site and wear the company branded clothing and personal protective equipment supplied.
Ad Hoc Duties:
- Provide coverage within the Industrial Service Team during periods of absence which may mean you having to travel to client sites within Ireland.
- Attending meetings and training events offsite which may require to be away from home overnight.
- Any other Ad Hoc duties as required.
Requirements& Core Competencies
- Qualified Electrician or equivalent trades qualification or qualified Mechanical Engineer
- Experience in servicing pharmaceutical sites
- MEP (Mechanical, Electrical, Plumbing)
- Several years' experience in field service
- Represent company in a professional manner when dealing directly with customers/visiting customers' sites
- Team player
- Flexibility
Comprehensive remuneration package includes:
- Vehicle, equipment and full training will be provided
- Commission, OT pay
- Competitive pension
- Life Assurance
- Health Insurance
- Company Share Participation Scheme
- 20 days annual leave (increasing with every year up to 25 days)
- Annual leave buy/sell scheme up to 5 working days
- Training and development
- Flexible working
- Opportunity to work and grow with a multinational company