Customer Success Associate

Company Description

Aptarus is a leading provider of online training solutions specifically designed for the logistics, engineering, and service sectors. Our platform offers comprehensive training solutions for professionals, including truck drivers, warehouse workers, and service engineers. We are committed to our mission of making high-quality, world-class training accessible to everyone in the logistics sector. We aim to empower individuals and businesses by enhancing skills and driving growth within the logistics industry.

Role Description

You’ll be the main point of contact for our customers — ensuring they get maximum value from our training platform and services. You’ll onboard new clients, build long-term relationships, and work closely with internal teams to ensure every customer’s experience is smooth, efficient, and positive.

Key Responsibilities

• Proactively manage relationships with assigned clients to ensure satisfaction and retention
• Handle incoming calls and emails from customers with professionalism and efficiency
• Support onboarding and training for new customers on our online learning platform
• Monitor customer activity and proactively reach out to assist with renewals, usage, or training needs
• Work closely with the sales and support teams to resolve issues and share customer feedback

Required Skills

• Strong communication skills — confident on the telephone and in writing
• Computer literate with solid proficiency in MS Office applications, SaaS, and cloud-based environments
• Organised, detail-oriented, and able to manage multiple priorities
• Self-motivated and capable of working independently or as part of a team
• At least 1–2 years’ experience in customer success, account management, or a similar client-facing role

Desired Skills

• Experience in e-learning, SaaS, or compliance training environments
• Familiarity with learning management systems (LMS) or similar online platforms
• Experience in logistics or related industry desirable, but not essential