About the Company
Arema Connect Overview Arema Connect is an Irish-owned company proudly based in Cork, delivering best-in-class Customer Support and Market Research services to leading national and international brands.Our people are at the heart of everything we do. We believe our team is our greatest asset, which is reflected in our industry-leading staff retention and strong company culture. Our experienced teams play a key role in representing our clients’ brands, delivering exceptional customer experiences and providing valuable market insights. We are committed to creating a supportive, collaborative and rewarding environment where our people can develop their skills, grow their careers and make a real impact.
About the Role
We are currently seeking Full-Time Customer Service Agents to support one of our dedicated client accounts. This is an excellent opportunity for a customer-focused individual who takes pride in delivering exceptional service and enjoys working in a fast-paced, supportive environment.
Role Highlights
- Competitive hourly rate;
- Full-time positions;
- Monday to Friday;
- Shift Hours: 09:00 AM – 18:00 PM;
- Fluent English required.
Responsibilities
- Handle customer enquiries by telephone, delivering a professional and high-quality service every time.
- Create positive customer experiences by understanding needs and providing tailored solutions.
- Resolve queries quickly and effectively, with a strong focus on first-contact resolution.
- Complete administrative tasks accurately and efficiently to keep daily operations running smoothly.
- Build positive customer relationships through clear, confident and helpful communication.
- Consistently achieve and exceed performance targets and key objectives.
Required Skills
- Excellent communication skills;
- Customer Service experience is favourable;
- Team & People Skills;
- Detail-oriented.
Next Steps
If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com
