Aftersales Manager

Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel, DS Automobiles, Leap Motor and BYD in the Dublin area. With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates. We are seeking to appoint positive and motivated individuals to join our Service team. We wish to appoint an Aftersales Manager for our Hyundai Dealership in Swords. This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition. As a Bright Aftersales Manager, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. The role as Aftersales Manager will be to develop and manage the performance of your Parts & Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department. Role Responsibilities

• Manage a busy multi-franchise workshop and parts department, setting the highest level of customer care standards
• Provide guidance, training, and appraisals to each of the team member to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potential
• Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
• Monitor department performance against budget, identifying any shortfall and implement plans to improve performance
• Analyse local market statistics to identify opportunities within the territory
• Establish staff levels required to deliver both customer satisfaction and budget objectives
• Organise departmental forecasts and reports in a clear and timely manner

What We Are Looking For

• Previous experience as a main franchise Aftersales Manager is essential
• A customer-focused individual with an uncompromising attitude to delivering customer service and maintaining a customer-centric culture within the Service team
• Outstanding interpersonal, organisational and communication skills
• Innovative individuals willing to explore new methods of driving performance
• Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
• A full valid Driving Licence
• Hands on approach
• Flexibility

What We Offer In Return

• Competitive Salary
• Performance Bonus
• Pension
• Employee Assistance Programme
• In-house, manufacturer & professional qualifications
• Refer a friend scheme
• A clean and safe working environment

Skills Management service management Customer Service parts