Area Service Manager

The Area Services Manager will: Ensure that the service delivered meets the identified needs and wishes of the people that we support, allowing for active participation and engagement, including the management and analysis of complaints. Actively promote a culture of continuous improvementwhere shared learning opportunities are optimised and national/international best practice is embedded at the earliest opportunity. This will be achieved through working in collaboration with colleagues across Group. Lead and direct operational staffwithin services to ensure that robust people management principles are embedded so as to foster a strong cross-functional team working ethos; identification and development of emerging talent; development of a performance management culture; as well as clear communication of the team's progress in meeting its performance objectives working closely with the Head of Services. Ensure that quality and safety is at the forefront of service provisionand the services delivered across the services adhere to internal and external quality and registration standards. This will be measured through participation compliance with all relevant service evaluation mechanisms applicable within services arrangements and external regulatory bodies. This will be achieved through close working with colleagues from the Quality and Governance division. Be responsible for the entirety of the management and performance of assigned communities and services in line with good professional practice and subject to agreed policy directives and priorities. Provide professional leadership in the delivery of high-quality person centred services. Carry out unannounced visits to the communities. Complete KPIs and reports on compliance with the National Quality Improvement Plan for each community or service. Proactively support quality improvement initiatives within assigned communities. Proactively promote good practice in respect of Safeguarding of all persons with a disability being supported in our communities and services. Support the implementation of a change agenda as set out through the Board and Head of Services and Senior management team. Support good communication between all stakeholders at both local and national level. Take national lead in agreed areas of work. Monitor the budgets and the key performance indicators for assigned communities. Develop good working relationships with the senior management team, the local management teams, and persons that we support. Plan and effectively prioritise competing demands. Ensure the implementation of current and evolving legislation, policies and procedures, guidelines and protocols. Ensure anti-discriminatory practice and cultural competence, at individual and service levels. Facilitate clear channels of communication to relevant management structures in relation to safeguarding issues. Provide professional leadership at meetings, committees and/or other fora as required in relation to all aspects of service delivery. Chair and participate in case conferences/investigations with the appropriate staff when the need arises. To proactively promote ongoing learning and development particularly relating to culture and practice to support best practice in all areas of service delivery. High degree of flexibility required for this post. Skills: Person in charge Area Service Manager HIQA Residential Services Disability Services Benefits: Work From Home

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