Administrator

Administrator

Principal Duties andResponsibilities

In line with employer policies, procedures and best practice standards the Clerical Officer

will:

Administration

• Provide office support, answer queries and provide a telephone service
• Keep themselves appraised of the relevant documentation / procedures as relevant
• Manage data - including maintaining, correcting, collating, interrogating, validating and
• processing data
• Maintain accurate up to date records filing systems and records (computerised / paper
• copy)
• Record information on a CRM database
• Assist in and / or prepare reports as necessary
• Provide required information and support to Line Managers and teams, team members,
• and members of the public etc.
• Action all communications in a timely manner
• Undertake any other administrative support and assignments as directed

Customer Service

• Take phone calls from members of the public
• Promote and maintain a customer focused environment
• Ensure that service users are treated with dignity and respect
• Act on feedback from service users / customers and report same to Line Manager.

Service Delivery and Improvement

• Handle sensitive and confidential information as per GDPR guidelines
• Identify potential problems / inconsistencies in a timely manner and consult with Line
• Manager as appropriate.

Standards, Policies, Procedures and Legislation

• Maintain own knowledge of relevant employer policies, procedures, guidelines and
• practices, to perform the role effectively.

The above Job Specification is not intended to be a comprehensive list of all dutiesinvolved and consequently, the post holder may be required to perform other dutiesas appropriate to the post which may be assigned to him / her from time to time andto contribute to the development of the post while in office.