IT Support Technician – Project-Based (Short-term Contract)

Want to make an impact? We offer that Due to continued growth, we are currently hiring an IT Support Technician to join our client based in Tralee. The role will begin with two weeks of training, followed by 6 weeks working on an IT Project rollout, streamlining analogue processes to Single Sign-On. Are you intrigued? Do you want to learn more? A snapshot of your key responsibilities:

• Providing 1st level IT support, attempting to resolve all logged issues.
• Acting as a user advocate, liaising between IT business users and IT technical staff.
• Develop a full knowledge of all Information and IT Systems.
• Carry out standard PC Tech Duties, data recovery and user admin (passwords, new users etc.), and first level support of VoIP Phone system.
• Applying security access for new and existing users on domain/application systems.
• Assist with any WIFI issues that arise and update passwords on local SSID’s. Perform local network tasks including port patching and other changes.
• Assist with new software installations that will be done with the participation/knowledge of the Systems Administrator
• Manage the IT knowledge base; logging issue types and resolutions.
• Assist in the production/review of IT project documentation and Standard Operating Procedures.
• Monitor vendor logs requiring IT staff/end user response and following up on same.
• Monitor vendor SLA’s and assist in printing related issues.
• Ensure conformance to all IT SOPs.
• Swap out/replace/install local IT hardware, including desk side scanners and handhelds.

Requirements:

• Graduate in IT or related field, or demonstrable technical aptitude.
• Good communicator, comfortable dealing with users at all levels.
• Strong team player who can work independently when required.
• A fast learner, ready to absorb new systems and workflows.
• Resilient and professional, able to work alongside a variety of users, including those who may be resistant to change

Opportunity type: 6 weeks contract, onsite 5 days per week in Tralee Start date: :November 10th (2 weeks training + 6 weeks hands-on)