Information Technology Operations Analyst

IT Operations Analyst

Job Type: Permanent

Location: Ireland (Hybrid)

Job Description:

Our client, a financial services organisation, is seeking a IT Operations Analyst to support the day-to-day stability and accuracy of core operational platforms. This role is ideal for someone who wants to grow their career, and is experienced in operations or systems support with a passion for solving problems, managing data, and ensuring seamless delivery within a regulated environment.

If you are in your early-to-mid career, motivated to learn, and want to have an impact in a company, this role offers strong development and career progression opportunities.

Job Responsibilities:

• Act as a point of contact for daily operational platform queries and support.
• Conduct routine checks across policy, billing, claims, and configuration activities.
• Troubleshoot and identify the root causes of operational issues; support resolution with internal teams and third-party suppliers.
• Assist with platform configuration updates and data validation processes.
• Monitor ongoing platform performance and escalate recurring or high-risk issues.
• Generate regular operational reports and assist with developing performance dashboards.
• Document processes and issue resolutions to promote internal knowledge sharing and consistency.

Experience Required:

• Minimum 5 years of experience in operations, systems support, or within the financial services or insurance sector.
• Solid Sql and Excel skills nice to have.
• Solid triage and root causes applications knowledge and some UAT testing would be required
• Hands-on experience with platform-based workflows or technology-enabled operations (beyond manual processing).
• Strong data handling, problem-solving, and analytical capabilities.
• Excellent communication skills, with the ability to liaise with diverse teams and stakeholders.
• Reliable, well-organised, and capable of managing multiple priorities concurrently.

Desirable Skills:

• Experience in insurance-related operations, particularly in areas such as policy administration, billing, or claims.
• Familiarity with regulated or compliance-focused environments.
• Exposure to supporting platform configuration changes or reporting functions.

Educational Requirements:

• A third-level degree, ideally in business, IT, finance, or a related discipline.

Working Hours & Benefits:

• Monday to Friday schedule with hybrid working flexibility.
• Opportunities for progression and skill development within a growing business.
• Pension
• Health Insurance

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV.