Customer Service and Administration

Working from our busy but friendly office on Wexford Main Street you will work with a team of Customer Service Administrators. Ideally, we are looking for a candidate with Transport experience, however, if you feel you have transferable skills without the Transport experience, please do apply. Your daily tasks will include but are not limited to:-

• To answer the phone in a polite and timely manner
• Record and report all damages
• To be aware of team goals and to work towards achieving them
• To import all EDI files and print the required paperwork
• Ensure all EDI files are correct as per our traffic system and updated when required
• To assist in booking gate passes and organising required permits
• To record client instructions on TMS to ensure goods are collected and delivered as required
• To make shipping bookings with ferry companies
• To resolve any day-to-day issues to ensure goods are collected and delivered as required
• To manage customer expectations
• To seek additional bookings if work balance needs to be created
• To update the task log
• To perform customs functions
• To advise the UK and other cargo partners of all instructions required for them to provide service
• To plan and prioitise routes in a cost-effective manner
• To achieve and exceed targets

Remuneration is dependent on experience and can be discussed during the interview. Skills Customer Service Administration Data Entry Transport Knowledge Benefits Fortnightly Payroll