The HS Financial Technologies Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.
Job Description
Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HSFT and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.
Key Accountabilities of the Role
The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs.
- Address investor transaction enquiries escalated by Supervisor or Administrator
- Ensure all aged items on TA bank reconciliations are addressed in a timely manner
- Address complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
- Review Investor Transactions on HedgeInvestor® (HSFT proprietary Investor Services System)
- Review of Redemption Payment Schedules
- Review and release wire transfer payments
- Ensure investor reporting is provided accurately and timely as agreed with client
- Ensure client reporting is provided accurately and timely and in line with agreed client expectations
- Engage with investors on complex queries.
- Identify areas for improvement in processes, personnel and structure for discussion with Director
- Establish and maintain effective working relationships with the NAV, QA, Compliance departments within HSFT
- Review annual fund audit requirements ensuring all items are addressed timely and accurately
- Ensure all investor audit requests are responded to accurately and timely
- Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
- Manage investor services recruitment, training and performance evaluations
- Review documentation upon initialization of new clients
HSFT operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should adapt to changing client requirements and business needs. Investor Services Manager should be responsible for managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.
Skills:
- IT Literate
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to work effectively both within a team structure and individually
- Strong interpersonal skills
- Demonstrates initiative while applying appropriate escalation processes
- Strong systems, product and process knowledge
- Demonstrates consistency in delivering responsibilities and maintaining professional standards
- Support team engagement and effective collaboration
Education:
- Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degree
Experience:
- A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered
- Ability to manage a team of up to 8 staff servicing multiple clients with various requirements and deadlines
We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.
- Full private medical insurance
- Permanent health insurance/income protection as well as Life insurance
- Defined contribution pension scheme with competitive employer contributions
- Employee Assistance Programme available to you and your immediate family
- Competitive annual holiday entitlement
- Annual professional membership fee reimbursement
- Club/gym subsidy
- Discretionary annual bonus scheme
- Employee Referral Program
- Remote/hybrid working opportunities, or from the office
- Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave
- Sports and Social Club