Technical Services Support Engineer

Technical Services Support Engineer – Print & IT Support SpecialistLocation: Enniscorthy (primarily onsite – office & customer sites)

Division: Technical Services

Contract: 3-month fixed-term (with opportunity to transition to permanent based on performance and business needs)

Hours: Full-time, Monday–Friday, 09:00–17:30 (occasional flexibility required for customer site coverage)

Start Date: ASAP

About the Role

Are you a hands-on IT support professional who enjoys troubleshooting, solving technical faults, and working directly with users and systems? This role sits within a busy Technical Services function, focusing on print systems, end-user support, hardware troubleshooting, and infrastructure maintenance.

You will play a key role in supporting both office and customer environments, ensuring reliable service delivery and fast resolution of technical issues.

Role Overview

The purpose of this role is to provide 1st and 2nd line technical support while also supporting print systems, hardware troubleshooting, and field service activities. You will work closely with technical teams to ensure efficient service delivery, accurate documentation, and high-quality customer communication across all interactions.

Responsibilities

• Perform diagnostics, troubleshooting, and break/fix support across laptops, PCs, printers, peripherals, and related hardware
• Provide 1st and 2nd line IT support via phone, email, and remote tools
• Deliver on-site and remote support for hardware, software, networking, and print-related issues
• Configure, maintain, and support print systems and associated software/services
• Maintain accurate control of tools, equipment, and technical documentation where applicable
• Prepare and configure devices for deployment and field service use
• Support installation, setup, and staging of IT equipment and systems
• Carry out routine maintenance tasks including updates, checks, and basic system health monitoring
• Use diagnostic tools, logs, and scripts to identify and resolve technical issues
• Maintain full and accurate updates in the call management/ticketing system
• Ensure all documentation, progress updates, and resolutions are recorded in real time
• Provide clear, professional communication to end users throughout the support process
• Escalate complex issues to senior engineers or third-party vendors when required
• Collaborate with technical teams to meet service targets and operational requirements
• Deliver high standards of customer service in all interactions
• Follow all information security, data protection, and health & safety procedures
• Undertake additional duties as required to support business operations

Knowledge & Experience Required

• Minimum 2 years’ experience in IT support (helpdesk or field-based role)
• Strong experience supporting Windows OS, Microsoft 365, Azure, and Active Directory
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi
• Hands-on experience troubleshooting hardware, peripherals, and IT systems
• Experience working with ticketing/helpdesk systems
• Strong communication and problem-solving skills
• Full manual Category B driving licence (required)Essential

• Proven experience supporting and troubleshooting print environments and devicesDesirable

• Knowledge of Linux and/or macOS environments
• Basic SQL skills for querying or data analysis
• Awareness of ITIL principles and service management practices
• Industry certifications (CompTIA, Microsoft, Cisco, ITIL, etc.)

What’s in It for You

• Company van
• Competitive salary and company pension scheme
• Free financial advice service
• Life assurance and comprehensive wellness programme
• Sponsored training and ongoing professional development
• Regular team-building events and company initiatives
• 3 paid volunteer days per year