Catering Supervisor

Location: Ballynaneashagn Waterford

Reporting to: General Manager

Shift Pattern: Monday to Sunday, 5/7, weekend work, full flexibility required

About the Role:

We are seeking both an experienced and motivated Catering Supervisor to join our dynamic team. This role is ideal for someone passionate about delivering exceptional customer service, leading a team, and ensuring smooth day-to-day operations in a fast-paced hospitality environment.

Key Responsibilities

• Supervise and coordinate daily operations across front-of-house and/or food & beverage areas
• Lead, train, and support team members to maintain high service standards
• Ensure excellent customer experience and handle guest queries or complaints professionally
• Monitor staff performance and provide ongoing feedback and coaching
• Assist with staff scheduling, rostering, and shift management
• Ensure compliance with health & safety regulations and company policies
• Maintain cleanliness, presentation, and organization of service areas
• Support management with stock control, ordering, and inventory management Requirements
• Previous experience in a supervisory role within hospitality (hotel, restaurant, bar, or similar)
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Customer-focused with a proactive and problem-solving mindset
• Ability to work flexible hours, including evenings and weekends
• Good knowledge of health & safety standards in Ireland
• HACCP Certification , Manual Handling Trained, Food Safety Level 2/3 Trained

What We Offer:

• Competitive salary (based on experience)
• Opportunities for career progression and development
• Supportive and team-oriented work environment
• Training and upskilling opportunities
• Staff meals and Free Parking
• Access to EAP

Qualification Required

• HACCP, Manual Handling Food Safety Level 2/3

Experience

• Previous Supervisory Experience ideally in a Food Service Environment

HSEQ

• Understand how ISO fits into daily business operations.
• Read, understand and work in accordance with the company’s HSEQ Policies.
• Complete tasks in accordance with company HSEQ procedures and work instructions.
• Support the implementation, operation and continuous improvement of our HSEQ Management Systems at site level.
• Manage non-conformances and complaints and record centrally.
• Focus on customer needs and expectations.
• Cascade relevant HSEQ information to your direct reports and front-line employees.

Company Overview_Be Who You Are. Become What You Want. Be Part of Something Bigger._

At ISS, we’re committed to creating spaces where everyone can thrive. We bring people and places together, offering a welcoming and inclusive workplace where every identity, skill, and passion has a place to grow. Whether you’re on the frontline or behind the scenes in strategy and sales, you’re part of something that truly impacts our clients, our people, and our world. People make places – and at ISS, we’re proud of the impact our people have in industries like healthcare, education, and professional services.

Your potential is our purpose. Our dedicated team supports employee growth through continuous learning, upskilling, and unique opportunities for advancement. ISS also champions inclusion: we’re proud members of The Valuable 500, advancing initiatives for diverse abilities, gender balance, and age inclusion.

Safety and wellbeing are our foundation. Through rigorous health and safety standards, regular training, and wellness programs, we’re committed to being a safe space for all our staff. Recognising our people’s achievements is a key part of our culture – from our Apple Awards to our Global Leadership conference, we celebrate your impact.

Join ISS and discover a career with purpose, growth, and recognition. Come be part of the journey to becoming the World’s Greatest Service Organisation.

Other features of the job

It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends and sometimes more than contracted hours. As part of your job, you will be expected to attend training events and/or meetings and travel to other locations may be required. Local requirements will govern your patterns and locations of work.