Evolution Internal After-Sales Team Lead

Purpose of Position At JFC, our success is built on our shared values — People First, Innovation Inspired, Growth Focused, Quality Driven, Performance Powered, and Safety Always We are seeking a self-motivated individual to lead and support the internal office team in delivering high-quality service to our distributor network and internal stakeholders, by coordinating administrative and financial operations, driving process improvements, and enabling seamless cross-departmental collaboration. This role ensures efficient after-sales support, maintains strong relationships with distributors, and continuously enhances internal service delivery standards to strengthen our brand and operational effectiveness. Based at our headquarters in Tuam, Co Galway. Key Duties And Responsibilities

• Lead and support the internal office team, managing workflow to achieve operational and growth targets.
• Maintain strong internal and distributor relationships, addressing issues promptly and professionally.
• Logging and managing warranty claims, liaising with technical department to ensure timely warranty claims processing.
• Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries.
• Provide onboarding training and development for distributors, ensuring high standards and compliance (JFC Online Store).
• Ensure all documentation and process guidelines are exact, up to date, and easily accessible for internal teams and distributors.
• Develop and maintain processes, procedures and cadence of meetings that will allow the effective running of the Administration team.
• Oversee and improve after-sales support processes, including warranty claim tracking and timely resolution.
• Oversees credit control processes for distributor accounts to ensure timely payments in conjunction with the finance department.
• Supports the Admin Team in providing monthly account statements to the distributors.
• Monitor outstanding invoices and aging reports to reduce overdue balances.
• Enforce credit limits and account holds in line with company policies.
• Coordinate with sales, finance, and operations teams to resolve account issues.
• Review and improve administrative workflows and compliance with procedures.
• Identify and implement process improvements across departments to enhance efficiency and service quality.
• Monitor performance metrics, reporting on team output and customer satisfaction.
• Provide training and development for internal staff and distributors, ensuring high standards and compliance.
• Respond to internal and customer feedback, driving initiatives for quality improvements.
• Ensure compliance with company procedures, Health & Safety regulations, and service standards.
• Coordinate cross-departmental collaboration to support operational goals and continuous improvement.

Desired Skills And Experience

• A Level 8 qualification in business, administration, or a related field is required.
• A minimum of 2 years’ experience in office coordination, team leadership, or administrative support is essential.
• Excellent written and verbal communication skills.
• Proven ability to lead and motivate a team.
• Credit Control management.
• Strong focus on process improvement and operational efficiency.
• Understanding Business to Business and/or Business to Customer processes and procedures preferably in manufacturing environment.
• Working with multiple departments and stakeholders.
• Change Management and Project Management skills.
• Good knowledge of MS Office, especially Excel.
• Strong analytical and demonstrated decision making skills.
• A proactive thinker who can identify and resolve internal issues effectively.
• Strong organisational skills with attention to detail and time management.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. JFC Group is an equal opportunities employer. Apply For This Job / Upload C.V