Service Manager

Service Manager Fitzpatrick's Naas (Hyundai & Opel)Fitzpatrick's Garage Naas is seeking to appoint an experienced Service Manager to strengthen their Aftersales team. Fitzpatrick's Garage Naas is a member of the Fitzpatrick's Garage Group, established in 1951 with Sales & Aftersales operations covering Kildare, Carlow, Offaly & Laois. Fitzpatricks Naas operates from modern, multi-franchise aftersales facilities with main dealer franchises for Hyundai, Opel and are authorised repairers for Toyota. Duties and Responsibilities

• Ensuring the efficient running of our busy Service Department
• Managing workflow, work in progress, ensuring that operational & growth targets are achieved
• Working with senior management and the Sales & Aftersales teams to ensure company objectives are achieved
• Ensure all work is invoiced and warranty claims processed in a timely manner
• Managing and reporting on technician productivity and efficiency
• Assist with customer issues, providing technical information, costs, recommendations ensuring a high level of customer service
• Ensuring staff are up to date with technical and product knowledge as required
• Assist with implementing and managing our training plan
• Liaison with our Franchise partners to ensure operational & quality standards are achieved
• Ensuring that staff adhere to all Company policies, procedures and safety standards

The ideal candidate will have

• A minimum of 3 years operational management of a busy Service Department in a main franchise dealer environment
• Previous mechanical and/or workshop control experience
• Be target driven, with a demonstrable track record of success
• Have excellent communication and inter-personal skills with a strong focus on customer care and retention
• Candidate will have the ability to work on their own initiative, while contributing significantly and enthusiastically to the successful running of our aftersales operations.
• Be computer literate with strong organisational skills, experience with Keyloop would be an advantage
• Be self motivated, hard-working, and dedicated to achieving high standards and results

The successful candidate will be offered a generous benefits package reflecting the importance of the position and commensurate with their experience. For the successful applicant we are offering secure, permanent positions in a company, committed to growth and continuous training and development. If you are interested in any of these positions and believe you can make a significant contribution to our business please apply by forwarding your CV to Skills Service Management Staff Management Service Improvement Quality of service Aftersales Kerridge Benefits Performance Bonus Pension Fund Parking Company Vehicle Wellness Program Referral Bonus Scheme