Project Manager MES Customer Service Mobile Engine Services Dublin, Ireland

Are you ready to take your career to new heights? Join our dynamic and diverse team at Lufthansa Technik MES in Dublin, Ireland as PM Customer Service. This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel. Tasks Reporting to the Head of MES Customer Services EMEA (DUB), the Project Manager MES Customer Services EMEA (DUB) is working in a dynamic environment responsible for the fulfilment of relevant engine maintenance contracts and ensuring highest customer satisfaction.

• Responsible for customer inquiry management, individual contract conclusion, and offers.
• Responsible for events and entire customer communication. Coordinate and commission engine inductions.Review and coordinate scope of work between customer and Repair Station. Clarification and coordination of technical and commercial issues,event status monitoring and reporting to customers.
• Workload management through product request selection and coordination between Product Sales / customers and Repair Station.
• Management of internal / external order with scope of work, costs, quality and lead time. Responsible for order performance and event analysis.
• Invoice management and preparation of invoices for the billing process.
• Customer relationship management.
• Identification of additional sales potential.

Requirements

• Bachelor’s Degree relevant to the role, Master’s degree preferred.
• Problem solving ability in a rapidly changing environment.
• High level of service and customer orientation.
• Confident and skillful appearance as well as intercultural competence.
• Strong team player and ability to deal with conflict.
• Ability to work under sustained pressure in a most competitive environment.
• Ambitious, motivated, energetic, enthusiastic self-starter who can work on their own initiative.
• Ability to work with all levels within the company.
• High flexibility and sense of responsibility.
• Good interpersonal and communication skills.
• Commitment to company values and ethics.
• Willingness to travel as per business requirement.
• Willingness to undergo further professional training.
• IT knowledge (Microsoft Office/SAP).

Contact Barbara Vukovic barbara.vukovic@ltts.ie