Associate MDR Analyst

Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention. About Malwarebytes Inc. Malwarebytes began after our founder, Marcin Kleczynski, accidentally infected his parents’ computer while downloading a video game as a teenager. At the time, there was no product that could fully solve the problem, so he set out to build one. That early experience shaped our mission: to create protection that works when people need it most. Since then, the digital threat landscape has only grown more complex. Attackers are faster, stealthier, and more sophisticated, while traditional solutions often overwhelm people with complicated tools and settings. At Malwarebytes, we believe protection should be both powerful and refreshingly simple because if security feels too hard to use, people will not use it. That is why our aspiration is always to stay one step ahead: cutting through the noise, stopping threats others miss, and delivering peace of mind in an unpredictable digital world. About ThreatDown ThreatDown, the corporate business unit of Malwarebytes, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks. Our platform is trusted, intuitive, and built for lean IT teams that need speed without complexity. At ThreatDown, you’ll join a team driven by innovation, resilience, and a passion for empowering businesses to thrive securely. If you're ready to make a real impact in cybersecurity, we’d love to meet you. ThreatDown is looking for..We want somebody with a real passion for defending t We want somebody with a real passion for defending the cyberworld. You’ll be part of a team providing professional cybersecurity services for ThreatDown customers, helping to defend and remediate against all manner of cyber threats. It’s more than a job, it’s a mission. ThreatDown MDR Associate Analysts detect, contain, and remediate advanced threats to protect our customers. You will be primarily focused on real-time incident detection,validation, remediation, and reporting. To succeed in this role, you must demonstrate strong curiosity, advanced research capabilities and a proactive commitment to staying current withevolving cybersecurity threats and technologies. What You Will Do

• Monitor and analyze log data and/or alerts generated by ThreatDown security technologies in real-time; escalate and report validated security incidents to our customers.
• Investigate and validate alerts.
• Handle incidents as defined in playbooks and standard operating procedures and advise our customers on remediation actions.
• Escalate difficult or complex issues to more experienced staff, as appropriate.
• Prepare incident reporting for customers outlining the threat, its characteristics, and possible remediation activities.
• Provide peer review for incident reporting.
• Manage and track customer issues and requests.
• Identify opportunities for process improvement.
• Handle situations in a productive and professional manner.
• Support the development of the SOC through project work.

Skills You'll Need To Have

• Bachelor's Degree (or equivalent) required in Cybersecurity, Computer Engineering,
• Information Security, Computer Science, or a related technical discipline (or 2+ years of related experience).
• Ability to gather and analyse information in a methodical and efficient manner, develop a clear understanding of ongoing activity, and make sound, evidence-based decisions.
• Ability to be self-directed, taking initiative and executing tasks independently.
• Some knowledge of Windows, MacOS and Linux environments.
• Understanding of IP networking, IT security and network security fundamentals.
• Excellent verbal and written communication skills and collaborative attitude.
• Ability to work in a team-oriented, collaborative environment with a high level of analytical and problem-solving abilities.
• Customer service and interpersonal skills.
• Ability to maintain confidentiality with sensitive data.

Nice To Have Skills

• Familiarity with standard productivity software and communication tools including word processing applications, e-mail, Slack, Discord, Zoom, etc.
• Relevant industry certifications such as CompTIA Security+, EC-Council CSA, CySA+, ISC2CC, etc.

Perks & Benefits

• Comprehensive medical, dental, and vision insurance coverage
• Employee Referral Bonus Program 
• Wellness programs  
• An opportunity to do something great for yourself and the world!

(Benefits and Perks subject to change by country/region)