Field Service Engineer – Kilkenny
Onsite / Client Sites
€35K – €45K DOE
MPG Recruitment is delighted to be partnering with a well-established and growing Managed Service Provider (MSP) in Kilkenny. They’re looking for a Field Service Engineer to join their Technical Services team.
This is a hands-on role, split between the Kilkenny office and client sites. You’ll be the face of the business with clients, installing, configuring and supporting their IT infrastructure, with a strong focus on networking. It’s a great opportunity for someone who likes being out from behind a desk, enjoys variety and wants to grow their skills on real projects alongside senior engineers.
The Role
- Provide professional, friendly onsite and remote support to a varied client base
- Install, configure and troubleshoot IT hardware and software
- Install and set up network devices, including firewalls, switches, routers and wireless access points
- Support senior engineers on project installs
- Spot opportunities to improve clients’ IT systems and operations
- Build strong client relationships and deliver excellent customer service
- Keep clients and internal teams updated on progress and issues
- Record all work clearly in the ticketing and documentation systems
- Make sure SLA targets are met
About You
- Previous experience in a field engineer, IT support or similar hands-on role, ideally within an MSP
- Strong networking experience, including firewalls, switching, routing, VLANs and Wi-Fi
- Good working knowledge of Windows, Microsoft 365 and end-user hardware
- Confident and professional when dealing with clients face to face
- Organised, with strong attention to detail in documenting your work
- A team player who’s eager to learn and develop
- A full, clean driving licence is essential
- Networking certifications (e.g. CCNA, CompTIA Network+, Fortinet, Meraki) or an IT qualification are an advantage but not essential
What’s on Offer
- Salary of €35,000 – €45,000, depending on experience
- Varied role split between the Kilkenny office and client sites
- Career progression within a growing MSP
- Hands-on experience across multiple client environments and network projects
Sponsorship is not available for this role.
Applicants must hold Irish or EU citizenship or Stamp 4.
Interested? Email: margaret@mpgrecruitment.ie