Customer Operations Coordinator

About NVD A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today. Role Summary The professional Customer Operations Coordinator joins NVD's fast-paced Customer Service Department, based full-time in New Ross, Co. Wexford, with remote working a possibility. The core responsibility of the Customer Operations Department is the efficient and effective management of all vehicle-related activity throughout the NVD supply chain. This specific role functions as an Administrator, providing first-class administrative support to the department. Key duties include offering full administrative assistance, supporting various projects, ensuring compliance with customer policies and procedures, efficiently and professionally handling customer queries and complaints, generating required reports (daily, weekly, monthly), immediately reporting customer issues, maintaining the office storage and filing systems, and supporting senior management with a variety of ad hoc tasks. The Coordinator is expected to develop a thorough understanding of department policies and help facilitate a Continuous Improvement Environment. Pay & Benefits

• Pension Scheme
• Staff Purchase Schemes: Tyres and Tools
• Employee Assistance Programme
• Discounted Gym Membership
• Bike to Work

Key Responsibilities

• Providing full administrative support to the Customer Operations Department
• Supporting various projects within the department
• Process Improvement & Optimization
• Understanding and complying with customers’ policies, practices, and procedures
• Dealing with customer queries in an efficient and professional manner
• Generating daily, weekly, and monthly reports
• Reporting customer issues immediately to appropriate personnel
• Effective complaint handling
• Performance Analysis & Reporting
• Developing a thorough understanding of Customer Operations policies and procedures
• Helping to facilitate a Continuous Improvement Environment
• Maintaining office storage and filing system
• Supporting senior management with a variety of duties
• Other ad hoc duties as needed.
• Remote working may be required.
• Generating reports as required.

Experience & Qualifications

• At least 3 years administration experience
• Competent in the use of MS Word, Excel, PowerPoint
• Previous experience in a Logistics Planning/Administrative role is desirable.
• Knowledge of the Automotive Industry
• Full clean driving licence – Class B
• Strong attention to detail, organisational and time management skills
• Administration experience working with a large fleet of vehicles.

Equal Opportunities Statement National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. #IND2