Operations & Quality Administrator

Title: Operations and Quality Administrator for the Consultancy / R&P Team

Reporting to: Consultancy Director

Introduction:

This is an employee position reporting directly to the department Director. The successful candidate will assist with the administration support required to run the consultancy and R&P departments effectively and commercially.

Main purpose of the position:

This is an administration support position and requires the appointee to be flexible at all times. While the departmental Director has full ownership for the management and commercial performance of the department, the administrator’s role is to pro-actively support the manager in fulfilling these performance criteria. The successful applicant will be required to co-operate and liaise with the existing administration team and department personnel to carry out the day-to-day administration of the H&S Consultancy / R&P departments (on an approximately 90/10% time ratio basis) in the most effective way possible.

Duties and Responsibilities

The following is a non-exhaustive list of the main duties and responsibilities include:

• Effective operation and maintenance of all CRM and project management software systems currently in use.
• Ensuring work is quoted, administered and invoiced efficiently and accurately
• Supporting tender and prequalification preparation and meeting of tender deadlines.
• Supporting completion of weekly reports, updating of KPIs and dashboard for the department.
• Administering department documentation, templates and report formats.
• Supporting the consultancy team with document preparation and information gathering.
• Ensuring new staff and contractors complete their onboarding process.
• Assisting the manager in oversight and co-ordination of contractors providing services on behalf of the company.
• Supporting the department’s requirements in relation to the Integrated Management System (Quality, Environment and OH&S).
• Other administrative functions as directed from time to time.

The Candidate

The candidate will preferably will:

• Be an experienced administrator with 2 years plus commercial business experience.
• Be a good communicator, familiar with dealing with customers, contractors and staff.
• Possess strong computer and literacy skills.
• Have good attention to detail and planning skills.
• Be capable of working both under their own initiative and as part of the consultancy team.
• Some health and safety related experience preferred but not essential.