Existing Business Administrator

About The Role

• Take responsibility for all interactions with our customers, to include but not limited to telephone/email/written queries from customers and brokers, and ensure they are dealt with accurately and efficiently, whilst adhering to the company's procedures.
• Ensure telephones are answered and customers are dealt with courteously and promptly with the highest level of Customer Service.
• Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies.
• Ensure all activities are carried out in accordance with Treating Customers Fairly principles and the Consumer Protection Code.
• Plan and organise own workload to ensure an efficient service.
• Record and resolve any expressions of customer dissatisfaction in line with company procedures. Refer customer complaints in line with company procedure.

About You

• Leaving Certificate with two honours and at least a B in ordinary level maths.
• QFA qualified or actively working towards qualification (to be completed within 9 months of joining).
• Experience in the Life Assurance industry or Financial Services.

You'll Also Bring

• A strong commitment to delivering excellent customer service and going the extra mile to support customers and brokers.
• Excellent communication and interpersonal skills, with the ability to build rapport and handle queries with empathy and professionalism.
• High attention to detail and accuracy when working with data and numbers.
• Confidence using digital tools and systems, with strong PC literacy.
• Strong organisational skills and the ability to manage your own workload effectively.
• A collaborative, team-oriented mindset with a flexible, can-do attitude.
• A proactive approach to learning and professional development.
• A commitment to upholding company values and delivering service excellence.
• The ability to remain calm and focused under pressure and meet deadlines.

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