AppOps Support Specialist

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview Planet is looking for an enthusiastic AppOps Engineer to join its dynamic team. The successful candidate will play a vital role in maintaining the health and operational integrity of Planet’s systems by monitoring their availability and performance in real-time. What You Will Do In this role, you will be responsible for monitoring critical systems within Planet’s payment, hospitality, and retail services. The primary focus will be on ensuring production availability, and stability, and availability through proactive monitoring. You will work in rotational shifts to ensure 24/7 support and maintain the highest level of service.

• Monitor the stability, availability, and reliability of Planet's infrastructure and application services, focusing on payment, hospitality, and retail systems.
• Ensure production systems remain stable and available through proactive and continuous monitoring.
• Identify, escalate, and assist in resolving service incidents alongside Planet's support teams to minimize impact on end-users and business operations.
• Work collaboratively with cross-functional teams to implement preventive measures that reduce the risk of service disruptions.
• Document, track, and manage issues, resolutions, and workarounds using the support ticketing system.
• Propose enhancements to improve the overall quality of Planet’s production services.
• Participate in shift handovers and maintain seamless communication between team members across shifts.

Who You Are

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Preferred experience in Technical Support, Service Delivery, or a similar role.
• Good problem-solving abilities and the capacity to make informed decisions under pressure.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Experience with monitoring tools such as Coralogix, DataDog, Netreo, and Solarwinds is beneficial.
• Familiarity with Jira or similar ticketing systems.
• Knowledge of payment systems and financial applications is an advantage.
• Willingness to work rotational shifts, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Outstanding written and verbal reporting abilities.

Why Planet Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.