Customer Service Representative

Our Kerry based clients, a leading company in the health Care Sector are presently recruiting for a Customer Service Executive to be first point of contacts with their clients. Working with new and existing clients, you will deliver exceptional customer service, Support the full customer journey through accurate order processing and Contribute to a culture of reliability, responsiveness, and service excellence

Main Duties:

• Provide first-class support to the customer base across all communication channels
• Manage incoming calls, emails, and queries with professionalism, empathy, and clarity
• Accurately process customer orders, quotations, purchase orders, and returns in a timely manner
• Maintain high standards of data entry accuracy to ensure operational integrity
• Communicate proactively with customers regarding order status, delays, and issue resolution
• Support daily KPIs and month-end processing requirements
• Collaborate with internal departments including purchasing, accounts, IT, and warehouse teams
• Provide administrative support to the sales team including quotation preparation and order processing
• Identify recurring issues and contribute to continuous improvement of processes and workflows
• Support Quality Management System (QMS) and ISO compliance initiatives
• Ensure all customer interactions are handled efficiently and in line with service standards

Person Specification

• Previous customer service experience, ideally within healthcare or medical devices
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
• Calm and resilient when handling high volumes of queries or complaints
• Strong problem-solving skills with a continuous improvement mindset
• Proficient in Microsoft Office, particularly Excel

Salary is based on experiences and open to negotiation and in the region of €33 - €37,000 plus yearly bonus, extended holidays, pension and additional perks. For further information, please email me directly at Laura@redchair.ie