E-Commerce Manager

Company Description

Richard Boyle & Sons (2004) Limited is a leading Builders Merchant based in County Kerry, Ireland. With three branches located in Killorglin, Castlemaine, and Tralee, the company offers a diverse range of home, garden, and building solutions. We are committed to providing high-quality products and exceptional customer service to meet the needs of homeowners, builders, and DIY enthusiasts. By serving our community through innovative solutions and personalized support, we continue to build lasting relationships and drive growth. Join our dynamic team and contribute to our long-standing tradition of excellence.

Role Description

This is a full-time, on-site role for an E-Commerce Manager located in Killorglin. Lead the day-to-day management, optimisation and performance of the company website. We are seeking an experienced and commercially focused E-Commerce Manager to lead the day-to-day management and growth of our online business. This role is responsible for website performance, online merchandising, digital campaigns and ensuring a seamless customer journey from browsing to fulfilment.

Key Responsibilities:

• Manage the daily operation, maintenance and optimisation of the company website.
• Oversee product uploads and maintenance, ensuring all pricing, imagery, descriptions and categorisation are accurate and aligned with commercial priorities.
• Plan and implement website updates, seasonal campaigns, promotions and new product launches in line with brand standards.
• Monitor website performance and user experience, identifying opportunities to improve functionality, conversion and online sales.
• Collaborate with heads of department to ensure website content reflects stock availability, promotions and business objectives.
• Work closely with the Social Media Manager to coordinate online promotions, in-store event advertising and website banner updates.
• Liaise with third-party web developers, IT providers and external partners to deliver enhancements, resolve technical issues and maintain infrastructure.
• Act as the primary contact for courier partners and ensure smooth integration between website operations and fulfilment processes.
• Provide support for online customer queries, including checkout and payment issues, ensuring a high standard of service.

Skills & Experience

• Strong technical aptitude with experience managing websites or e-commerce platforms.
• Confident working with content management systems and digital tools.
• Highly organised with excellent attention to detail.
• Proactive, adaptable and solutions-focused.
• Strong communication skills and the ability to work independently and collaboratively.
• Previous experience in an e-commerce, digital or website management role is desirable.

Working Arrangement

This role is primarily based in-store, five days per week, working closely with the wider team but also performing independent.