Job Title: Online Operations - Operations Coordinator II
Join a globally recognised technology leader that is shaping the future of digital connection through cutting-edge innovations in social platforms, virtual reality, artificial intelligence, and immersive technologies. Employees have the opportunity to work on products used by billions of people worldwide, collaborate with world-class talent, and contribute to transformative technologies that redefine how people connect, communicate, and interact.
Important Details:
- 12-month contract opportunity
- Dublin, Ireland (Hybrid: 2 days a week onsite)
- Business Hours, Monday-Friday
- €30-€34.13/hour base pay rate
Responsibilities include:
- Provide high-touch support across your two assigned areas (Product and Policy), resolving and case-managing partner issues to resolution
- Troubleshoot complex issues using root cause analysis and systematic approaches
- Review and action policy-driven cases, applying documented policy criteria consistently and accurately
- Coordinate with cross-functional teams during high-priority incidents and follow structured escalation pathways when required
- Support investigation and resolution of complex operational issues across multiple internal tools and systems
- Respond to partner inquiries about product features, bugs, and operational issues
- Identify trends and communicate actionable feedback
Qualifications:
- 3+ years in operations, customer support, technical support, account / partner management, or policy / Trust & Safety operations
- Proven track record resolving complex issues with timely solutions
- Experience in global, cross-cultural collaboration environments
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Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
