Insurance Sales and Service Associate

Strategic Staffing Solutions's customer is an American financial services company providing insurance and banking products exclusively to members of the military, veterans, and their families. Founded in 1922, the company now has over 13.5 million members and approximately 37,000 employees worldwide. It has also expanded its operations into Europe, with key offices in Germany, Ireland, and Luxembourg.

As an Insurance Sales and Service Representative, you will be at the heart of the mission - to be the #1 choice for the military community and their families.

What you will do:

• Provide expert support and guidance to company's members via phone.
• Find solutions to complex issues and ensure a positive member experience.
• Collaborate with a team of Insurance Professionals dedicated to fulfilling the same mission.
• Contribute to a culture of excellence recognised by leading industry awards.
• Deliver telephone-based support to members on all aspects of general insurance underwriting.
• Respond to member requests, resolve disputes efficiently and effectively.
• Provide exceptional levels of customer service.
• Build strong relationships with existing and prospective members through conversation to identify member needs and suggest appropriate USAA insurance products.
• Achieve sales and service targets while adhering to European, US and International regulatory compliance guidelines and procedures.
• Understand and apply risk management principles by adhering to policies and procedures.
• Actively participate in personal and professional development, responding positively to feedback and overcoming challenges.
• Escalate systemic issues impacting member satisfaction.

What you will need:

• Completed secondary education or equivalent.
• Previous military experience or experience as a military spouse is required. Applicants must have a personal military background or direct experience as a member of the military community.
• Insurance or customer service background.
• APA qualification, or willingness to start the APA qualification process within 6 months of joining the company.
• Experience multitasking in a Windows operating system environment.
• Excellent business English communication skills (oral and written).
• Ability to work effectively in a fast-paced professional corporate environment.
• Proven ability to provide exceptional customer service and exceed expectations.
• Excellent verbal and written communication skills as well as strong active listening skills.
• Strong analytical and critical thinking skills to effectively resolve issues and identify sales opportunities aligned with member needs.
• Proven ability to effectively close sales and secure agreements.

What you will get:

• Salary range: €32,000-40,000 gross/year
• Hybrid setup (4 days in the office after training)
• Strong benefits package (health, pension, paid time off, wellness support)
• Clear development path and support for professional qualifications

Interested? Apply and let's talk!