Job Description

Job Title: Operations Manager

Responsible To: General Manager

Overall Job Purpose:

To assist the General Manager in the smooth and efficient running of the Hotel ensuring Talbot Collection 4 Star standards are met at all times. To liaise with and support all Heads of Departments regarding the daily operations of the hotel. To assist in budgeting and forecasting.

Main Duties:

To arrive for work on time and in proper uniform.
To ensure a high standard of personal hygiene and grooming.
To deputise for the General Manager in his/her absence.
To build a strong and professional working relationship with the General Manager and all HOD's of the hotel;
Work with Heads of Department to establish and implement standards of performance within all departments, ensuring all services offered are of the highest quality;
Work with Heads of Department to ensure that all team members are effectively trained and efficient within their department;
To work with the Head Chef in reviewing menus and standards for all food service areas on an ongoing basis, ensuring that the standard consistently meets the expectations of customers.
To achieve agreed budget for the hotel, ensuring that costs and expenditure are controlled at all levels, and setting up purchasing specifications as and when required.
To carry out effective recruitment of employees within the Hotel, ensuring the right people with the right skills are in the right place at the right time, controlling labour costs to budget.
To play an active role in the local community, developing the public relations of the Talbot Hotel Clonmel and the Talbot Collection.
To develop interdepartmental teams in the areas of customer care, hygiene and health and safety and green.
To submit the weekly payroll submission to the payroll department in the absence of HR, during periods of annual leave etc.
To follow rigidly all HR policies and procedures.
To check/monitor rostering and staffing levels in each department on a weekly basis.
To ensure that all training records are maintained and updated at all times and to identify training needs.
To control and monitor all staff on duty ensuring all duties are being fully carried out in accordance with Company Procedures.
To attend weekly HOD meetings.
To ensure a high standard of service and attention to detail within the hotel.
To maximise staff productivity and encourage staff motivation by helping to create a positive working environment.
To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
To ensure that necessary steps are taken to safeguard Company money, goods and assets.
To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
To deal with customer complaints in an efficient and professional manner and to notify Management of these.
To up-sell the Company products and services where possible.

Additional Duties:

To ensure excellent customer service at all times in line with the Talbot Collection Customer Service Programme, 'Empower Your Excellence', recognising that you are an 'Ambassador' of the Talbot Collection at all times;
To ensure professionalism and integrity at all times when communicating with both internal and external guests;
To make certain that the four-star standard of the hotel is portrayed in all your actions and dealings with internal and external guests alike;
To establish and maintain a good working relationship with your colleagues and management at all times;
To have total product knowledge of each properties services and facilities, and a complete knowledge of Talbot Collections product offering as a whole;
To familiarise and adhere to company policies and procedures as outlined in the staff handbook;
To be present and punctual for all in-house/external training programmes when requested;
To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;
To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;
To be proactive in maintaining energy efficiency within the Hotel;
To comply with all policies and directives of the Collection;
Any other sundry task not mentioned but within scope of the job.

Operations Manager

Skills

About the role