Receptionist

The Metropole Hotel is seeking to recruit an experienced Full-Time Receptionist to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you. This is an opportunity to join a hotel group where learning and development, internal promotion are key to how we work. SCOPE OF WORK:

• To receive welcome & register guests
• To ensure an excellent and personalised reception and switchboard service at all times
• To complete accurately all reception documentation

MAIN DUTIES AND RESPONSIBILITIES:

• Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP's
• Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures
• Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines
• Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities
• Be thoroughly familiar with all company selling procedures and promotions
• Correctly post all pay-in vouchers from all departments
• Record all cash received
• Ensure the security of all property and cash
• Receive and record guests' valuables for safety deposits and issue receipts
• Be aware of hotel room availability at all times
• Check and ensure the correctness of float
• Wear uniform provided by the company
• Maintain the highest level of personal and work cleanliness and hygiene
• Adhere to the company's Code of Conduct
• Ensure work areas are kept clean, safe and tidy at all times
• Control the security of company's stock and property
• Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc
• Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards
• Carry out any reasonable request made by Management and hotel guests to the best of their ability
• Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis
• Carry out the function of Reservations Coordinator if required
• Comply with any reasonable request by the Front Office Manager or Management
• Make themselves available for training and communication meetings for which advance notice will normally be given

The ideal candidate:

• Previous experience in a guest facing role preferably in a hotel
• Good communication and IT skills
• Have a passion for delivering excellent customer service

Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards