Client Support

Job Title: Client SupportLocation: Limerick, Ireland

Job Type: Full-Time

Company: TRANSLIT

Salary: 32,000 per annum

Reports to: Client Support Lead

Job Summary:

We are seeking a dedicated and customer-focused Customer Support professional to join our team in Limerick, Ireland. The ideal candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities:

·       Serve as the primary point of contact for addressing and resolving customers feedback and complaints

·       Provide exceptional customer support through various channels, including phone, email, and live chat.

·       Dealing with complaints for inbound and outbound through all digital channels

·       Assist clients with service requests, order processing, and account management.

·       Collaborate with internal teams to ensure timely and accurate delivery of services.

·       Maintain detailed records of customer interactions and transactions

·       Identify and escalate complex issues to the appropriate departments for resolution.

·       Monitor customer satisfaction and gather feedback to improve service quality.

·       Issue attendance reminders and actively monitor communication channels

·       Develop and maintain strong relationships with customers to ensure long-term satisfaction.

·       Stay updated on company products, services, and policies to provide accurate information to customers.

·       Compliance with data protection regulations

·       Adaptability for business growth and client-specific requirements.

Qualifications:

·       Proven experience in a customer support or client-facing role.

·       Excellent communication and interpersonal skills.

·       Strong problem-solving abilities and attention to detail.

·       Ability to manage multiple tasks and prioritize effectively.

·       Proficiency in using customer support software and tools.

·       Strong organizational and time-management skills.

Preferred Qualifications:

·       Experience in the language services industry.

·       Familiarity with CRM systems and customer support platforms.

·       Multilingual skills are a plus.

What’s in it for you?

·       Hybrid working post-probation period (2 days per week)

·       22 days annual leave plus public holidays + 2 paid Volunteering Days

·       Exclusive access to Westfield Health – access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service and Gym Discounts.

·       Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts.

·       Social events and regular engagement activities, such as Christmas and Summer parties, in-office events, and competitions.

About TRANSLIT:

Since 2009, TRANSLIT has been a leader in interpreting and language solutions, empowering businesses and governments with expert support in over 200 languages. We combine cutting-edge technology with a network of 10,000 translators and interpreters to deliver seamless, culturally adapted services. Our core values—delivering beyond expectations, continuous improvement, and leading by example—guide us in fostering a collaborative environment where our team thrives. We embrace the philosophy of "Keep it short and simple," ensuring our processes are efficient and effective. If you’re passionate about languages and technology, join us at TRANSLIT and help transform the interpreting landscape. Together, we’re not just interpreting words; we’re building connections.

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today. The successful candidate will need to meet the Baseline Personnel Security Standards for the Republic of Ireland. TRANSLIT is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.