Patient Access Team Lead

Location: Swift Square One Job type: Fixed Term Overview Of Role The Patient Access Team Lead will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) implementation across UPMC Ireland. You will report to the EHR Business Stream Lead. This role leads the implementation of key applications including the Patient Access (CWS/Registration/Bed Management) and Patient Portal (Website & M Health App) capabilities. The Patient Access Team Lead acts as the application champion at the group level and ensures alignment of system functionality with a wide range of stakeholders and associated clinical workflow requirements. This role provides strategic and tactical leadership for the Patient Access workstream, ensuring alignment with clinical operations, financial systems, and overall programme goals. The individual will act as a subject matter expert (SME) in Patient Access functions to ensure a smooth, efficient, and sustainable transformation of Patient Access and associated operational functions. This is an ideal opportunity for a patient access expert who understands the intersections of Patient Access operations, and health IT systems. Reports to the Business Stream Lead. Collaborates closely with relevant operational stakeholders, other Stream and Workstream leads, workstream members, change management, and communications teams. Primary Duties And ResponsibilitiesGeneral Accountabilities You will have responsibility for delivering the new Patient access workstream within UPMC Ireland. You will implement the programme within the project scope and governance, including identification of your stream’s stakeholders. You will establish your project team and allocate responsibilities. You will collaborate with the other clinical workstream leads where required. For the workflows to be deployed, you will be responsible for the end-user experience, the Patient Access facing modules, milestone tracking and reporting workstream status and issues, risks and benefits. You will lead the decision-making process towards the resolution of issues impacting your workstream alongside the Business Stream Lead. Team Leadership & Stakeholder Engagement

• Serve as the primary liaison to clinicians, supporting staff and patient access representatives, ensuring system design meets clinical documentation and workflow needs.
• Leads patient access engagement sessions, adoption planning, and go-live readiness efforts.
• Recommend policy changes and process improvements related to patient access use of the system to drive efficiencies and improve outcomes.
• Coordinate a cross-functional patient access implementation team across patient access teams during the transition.
• Facilitate regular workgroup meetings, track milestones, document decisions, and escalate risks.
• Act as a liaison between patient access and the EHR implementation team.
• Support development of training materials and assist with education for patient access and other relevant end-users.
• Provide hands-on support during go-live and stabilisation phases, ensuring continuity of patient access operations and rapid issue resolution.
• Collaborate with the training team to ensure patient access staff and other relevant users are adequately trained on patient access workflows within Meditech and associated applications.
• Support the planning and delivery of handover training to the future EHR BAU team members.
• Collaborate with patient access governance to support ongoing optimization and training needs.

Workflow & System Design

• Collaborate with business, clinical and technical teams to support end-to-end integrity across modules.
• Act as the subject matter expert (SME) for patient access-related functions in MEDITECH such as Patient Care Management, Order Management, and Intelligent Medical Objects.
• Collaborate with MEDITECH analysts and operational leaders to design and validate patient access workflows within MEDITECH Expanse.
• Review system functionality related to patient access functions.
• Ensure patient access operational workflows translate effectively into patient access and associated financial processes.
• Support the integration of patient access workflows with financial processes to ensure patient access integrity and optimised workflows alongside clinical and quality compliance requirements.

Implementation Support, Data Validation & Testing

• Oversee patient access system configuration, data migration validation and integration with existing or planned enterprise platforms where applicable.
• Lead testing activities for patient access modules, including integrated and user acceptance testing (UAT).
• Identify and troubleshoot issues in collaboration with IT, finance, business and clinical teams.
• Ensure patient access-facing modules are integrated with other clinical systems (e.g., lab, imaging, pharmacy) to support seamless care delivery and documentation.
• Validate statutory, management and operational reporting requirement delivery for patient access functions.
• Champion change management among patient access, addressing workflow impacts, practice changes, and documentation requirements.
• Facilitates standards development processes and actively engages patient access SMEs in design and optimization discussions.
• Support the identification of appropriate hardware solutions for patient access staff in their operational settings.

Documentation & Governance

• Maintain accurate and up-to-date project documentation, including current state/future state maps, risk/issue logs, decision registers, benefits registers, and change logs.
• Support governance processes by preparing materials for the Clinical and Business Design Forum and senior management meetings.
• Define and track key performance indicators (KPIs) for patient access readiness, adoption, and post-go-live performance.
• Assist in documenting lessons learned and continuous improvement initiatives.
• Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health.

Required QualificationsQualifications & Experience:

• Bachelor’s degree in Health Administration, Business, or related field (or equivalent experience).
• Minimum 3 years of experience in Patient Access or front-end revenue cycle operations.
• Minimum 2 years’ experience supporting or contributing to departmental implementations (preferably involving ERP/EHR platforms
• Familiarity with patient access workflows, clinical safety practices, and quality reporting standards.
• Strong project coordination, stakeholder engagement, and change management skills.
• Strong analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams.
• Experience implementing MEDITECH patient access capability or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health).
• Knowledge of clinical decision support, change management methodologies (e.g., Prosci, ADKAR), and regulatory requirements (e.g., documentation standards, medication safety protocols).

Equal Opportunity Statement And BenefitsUPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable. Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.