Function: Consumer Commercial
Reports To: Commercial Director
Location: Macken House, 39/40 Mayor Street Upper, Dublin 1 (hybrid)
About the Role:
The Head of Sales & Delivery is accountable for Consumer sales-channel performance, customer-acquisition execution, go-to-market readiness and commercial delivery.
The role leads direct, indirect and partner channels and is responsible for sales productivity, channel economics, partner performance, sales quality and the effective execution of approved commercial plans.
Specific Duties & Tasks:
Sales & Channel Leadership
· Own direct, indirect and partner sales-channel strategy and performance.
· Deliver acquisition, conversion, productivity, quality and channel-contribution objectives.
· Translate Broadband, Mobile and FMC priorities into channel plans and sales targets.
· Optimise channel mix, investment and commercial return.
· Drive the adoption of AI-enabled sales tools, automation and emerging technologies to enhance sales effectiveness, improve customer outcomes and support the continuous evolution of the sales organisation.
Commercial Delivery & Execution
· Drive continuous improvement in sales productivity, channel effectiveness and acquisition performance through data-led decision making and innovative ways of working.
· Translate approved propositions, pricing and customer initiatives into executable delivery plans.
· Ensure channels, partners, people and processes are equipped for effective execution.
· Coordinate cross-functional delivery and resolve commercial-readiness risks.
Channel Performance, Economics & Quality
· Operate the Consumer trading cadence on behalf of the Commercial Director.
· Own sales forecasting, cost of acquisition, cost of sale and channel productivity.
· Lead strategic sales-partner relationships and performance.
· Improve sales quality and reduce mis-selling, cancellations, order fallout and sales-related early-life churn.
Capability & Leadership
· Define commercial requirements for sales tools, training and enablement.
· Lead and develop a high-performing Sales & Delivery organisation.
· Promote accountability, pace, customer quality and execution excellence.
· Build effective cross-functional relationships and contribute actively to the Consumer Commercial Leadership Team.
The role executes approved portfolio and customer-value strategies while retaining accountability for channel performance, readiness and delivery quality.
Skills & Expertise:
· Minimum 10 years' experience in senior sales, customer acquisition or commercial leadership roles within telecommunications, technology, connectivity or subscription-based consumer businesses.
· Proven track record of leading large-scale omnichannel sales organisations and delivering sustained customer and revenue growth.
· Demonstrated success leading digital transformation initiatives within sales or customer acquisition functions, delivering measurable improvements in commercial performance. Strong capability in sales economics, go-to-market delivery and performance management.
· Excellent commercial, operational, stakeholder-management and people-leadership skills.
· Strong capability in sales economics, go-to-market delivery and performance management.
Desirable:
· Experience within telecommunications, technology, media or subscription businesses.
· Experience in sales transformation, partner management or converged-product execution.
The Person:
· Strategic, commercially minded and focused on delivering results.
· A proven leader who inspires high performance through accountability and collaboration.
· Customer obsessed, with a strong commitment to quality and execution excellence.
· Influential and relationship-focused, able to build credibility across teams, functions and partners.
· Resilient, adaptable and comfortable leading in a fast-moving and evolving environment.
· Data-driven, curious and continuously seeking opportunities to improve performance and outcomes.
· Embraces innovation and new technologies, with a passion for driving continuous improvement and organisational effectiveness.
· Passionate about developing people and building a culture where everyone can thrive.
Success in the Role
Success means delivering quality customer growth through productive channels and consistently strong commercial execution.
Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.